Grant Harris, founder of GTH Consulting, leads with one line: fix your process, not your people. Then a cold inbound speaking lead arrived with the budget approved and the association’s president …
Buying a Dental Practice Everyone Said Was a Mistake — with Dr. Jen Moran
Dr. Jen Moran's favorite mistake was buying a dental practice her attorney and accountant told her not to buy. They quit when she went ahead. The appraisal came in at about 5% of the asking price and …
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Leading a Department When You’re Not the Expert — with Stephanie Mitchell
Stephanie Mitchell was an ICU nurse who had moved into hospital administration when the C-suite called her in and asked her to take over the laboratory temporarily -- a department she knew nothing …
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A Pilot’s Least Proud Moment Was Saying Nothing — with Captain Steve Montague
Steve Montague flew F-14s in the Navy and spent 37 years at American Airlines, the last four as a check airman. Early in his airline career, after a month of flying with a captain who shut him down …
Why Fighter Pilots Never Use the Word “Mistake” — with Boo Boucousis
Fighter pilots fly missions where a moment of ego or self-protection can get people killed -- so their debriefs are built to strip blame out entirely. Former Royal Australian Air Force pilot Christian …
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Why New Leaders Hold Back Good Ideas – with Jesse Jackson
Jesse Jackson, contact center leader and host of Set Lusting Bruce, on the mistake of going gun-shy as a new leader when veterans push back with "we tried that, it didn't work." He explains why …
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