mark connstep - Version 3

Mark occasionally does public registration workshops on Lean healthcare, “kaizen” practices, and more.

Contact Mark to bring a workshop to your organization.

Organized & Facilitated by
Mark Graban

Better Metrics
(a.k.a. “Measures of Success”)

  • This new interactive workshop helps you and your leaders do a better job of leading through the optimal use of performance measures. Learn best practices for managing and reacting to performance measures appropriately. Avoid common mistakes that can slow improvement, demoralize teams, or hamper your Lean journey. Learn more.

Healthcare Kaizen

Join speaker, author, and consultant Mark Graban for a small, intimate half-day seminar to learn about methods and practices from his book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements.

You might have heard about other healthcare organizations that are using Lean improvement practices. In particular, many health systems are using “Rapid Improvement Events” (aka “Rapid Process Improvement Workshops”) as a way of driving change. However, a growing number of organizations are also embracing “daily Kaizen” — or a process to facilitate small, meaningful changes as an ongoing continuous improvement methodology. If your organization has not yet started “going Lean,” then daily Kaizen is a great way to get started before making the leap into larger events.

Attendees will learn through lecture, discussions, and a hands-on exercise that brings the Kaizen improvement methodology to life in a fun way. Registration is limited to 20 people to ensure a high level of interaction.

A comment from an attendee after putting these ideas into practice after the workshop:

I love the quote of one of our employees the other day: ‘We are great at identifying problems at [organization]. We just don't fix them. Now we feel empowered to fix things.'

Dates and Locations

(this is also a great onsite workshop since we can roll up our sleeves and start improving)



(Formerly the ThedaCare Center for Healthcare Value)

Lean Fundamentals for Healthcare Leaders

  • Workshop summary:

This program, taught by Mark Graban, author of Lean Hospitals and Healthcare Kaizen, this workshop is for operational leaders in healthcare organizations who would benefit from a deeper understanding of lean principles, systems, and tools to accelerate their lean journeys as well as their capabilities to coach and mentor their teams.

Participants will experience one day of classroom education including exercises and reflection time, and a half a day as guests at ThedaCare's weekly Report-Out of “Rapid Improvement Event” activities.

Cost: $1200

Future dates (all held in Appleton, WI)

— or contact us about bringing this workshop on site to you.

Feedback from an attendee / leader:

“That training was so awesome! You should see all the email traffic back and forth among the participants today.  That was EXACTLY what we need to get people who were tepid at best about starting a lean project (not “LEAN”—that is what I learned!) to really look for opportunities to make changes. I cannot thank you enough for the really excellent training.”