Mark Graban is an experienced leader in “Lean," change management, and continuous improvement methods, with experience in manufacturing, healthcare, and startups. Engage your employees and leaders by hiring Mark as a speaker, trainer, or consultant.
“Her problem? The bill for thousands of dollars worth of extra treatments that had no connection to the reason she was in the hospital.” komonews.com/news/consumer/…
Thanks, @JohnToussaintMD! “Be a better leader by distinguishing what is noise from what is important. This book outlines in understandable terms the complex world of performance measurement." measuresofsuccessbook.com/end…
“"[W]e accept responsibility when care is necessitated due to error or oversight on our part.” beckershospitalreview.com/fin…