Mark Graban is an experienced leader in “Lean," change management, and continuous improvement methods, with experience in manufacturing, healthcare, and startups. Engage your employees and leaders by hiring Mark as a speaker, trainer, or consultant.
“Tacoma... Tundras.... Each vehicle currently requires a separate production line.”This is 100% false. I've been to this plant and the current assembly line is mixed-model flow of Tundras and Tacomas. The planned "modular" line could handle SUVs, etc.expressnews.com/business/auto…
“Management by memo” is lazy if not ineffective twitter.com/rseglenieks/st…
Ouch: “I discovered quickly that the board was a sham. The board meetings were a sham. They were show-and-tell about how wonderful they were; and they weren’t.” post-gazette.com/opinion/colu…
Is this a serious healthcare conference or a boondoggle?"Join terrific keynotes Hillary Clinton, Kevin O'Leary and Peyton Manning..."Your healthcare dollars at work.
“challenge with the [NPS] methodology is that orgs tend to focus on the metric as the objective instead of gaining insight to learn & act on to improve the customer experience,” he said. “When orgs manage to the metric, they find ways to game the system.” wsj.com/articles/the-d…