Sabrina Moon: The Mistake of Using Shame as a Leadership Tool

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Sabrina Moon: The Mistake of Using Shame as a Leadership Tool

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Joining me for Episode #35 is Sabrina Moon, founder & CEO of the Problem Solving Institute. She's an engineer and a certified Dare to Lead™ facilitator.

Today, we talk about her favorite mistake of using shame as a leadership tool, and we discuss what we were exposed to in our early days at General Motors — the “command and control” leadership style (as Jamie V. Parker brought up in Episode #8). How did Sabrina learn to become more self aware about her leadership style and the impact it had? What was the transformation process that she went through? Sabrina also shares what she has learned from Brené Brown about leading.

You can listen to or watch the episode below. A transcript also follows lower on this page. You can also hear more from Sabrina on my friend Paul Critchley's “New England Lean Podcast.”

Podcast Audio:

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Quotes:

Her Favorite Mistake? "Using shame as a tool in my leadership roles in corporate America, in the midst of business transformation."
"We're learning a lot of new information now about emotions — and shame is an emotion. And, but we're learning a lot about that and how it shows up in our workplaces — and how it impacts our leadership skills."
"We use shame and the fear of shame to motivate, but I think in an unhealthy way. I would utilize shame because it was the last tool in my toolbox and I was desperate. Like I needed results. I didn't want to wait."

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Automated Transcript (May Contain Mistakes)

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About

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.