Learning to Be a Stronger Patient Advocate: Krista Hughes

Learning to Be a Stronger Patient Advocate: Krista Hughes

My guest for Episode #40 of “the My Favorite Mistake” podcast is Krista Hughes, the CEO of her company Hughes Advocacy, a private patient advocacy firm that helps patients and their families navigate the health care system and get the best medical care possible.

She has over 25 years of experience working in the medical industry for Fortune 500 Companies like Cardinal Health.   She has also worked for CareFusion, C.R. Bard, and Karl Storz.  Prior to founding Hughes Advocacy, Krista worked as a medical device representative in Alabama, Mississippi, Louisiana, and the Florida Panhandle.

She has worked for the last five years as a “patient advocate” and we have a chance to talk about that today. Krista's “favorite mistake” is related to a time when she was advocating for a patient. We'll hear what she did (or didn't do) and how she's adjusted her approach as a result — to be a more effective advocate.

We also talk about our shared passion around what's often called “medical mistakes” — many of these mistakes are very preventable. We'll talk about systemic causes of these mistakes and how the system often falls back on a strategy of “delay, deny, and defend” which we all known gets in the way of learning and progress. We'll also explore this in a future episode with Dr. David Mayer, the CEO of the Patient Safety Movement Foundation, so please stay tuned for that.

You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via Apple Podcasts or Podchaser! You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network.

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"What's your podcast about? Mistakes? Well, if you don't think you make mistakes then,

"Now I'm arming my patients sufficiently. I'm teaching them to push back to ask the right questions."

"90% of the doctors I work with absolutely love working with an advocate. They say that I've helped reduce errors. They say, especially because of COVID, 'Do you know how much burden you have taken off my plate?'"

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Automated Transcript (May Contain Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.