Feeling Ashamed of Being Dyslexic and Getting Past That in Business and in Life: Scott Ballard

Feeling Ashamed of Being Dyslexic and Getting Past That in Business and in Life: Scott Ballard

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My guest for Episode #106 of the My Favorite Mistake podcast is Scott Ballard, a coach, speaker, and author, based in Portland, Oregon. His company is Confidence Coach LLC.

From his bio, Scott “has used that superpower [of encouragement] to help create insight and breakthroughs for hundreds of people to take their life and their business to the next level. [Scott] can do this because his dyslexia blinded him from seeing his own genius for many years, so he became brilliant at seeing the genius superpower in others.”

In today's episode, Scott shares his “favorite mistake” story about feeling shamed for having dyslexia. How did he learn that it wasn’t shameful? How did he decide to share his dyslexia with people?

We talk about that and other topics including:

  • Joking about “being dyslexic” in a meeting — inappropriate?
  • Learning from business failures, wife’s encouragement
  • “Fail fast”
  • New business – learned not everybody is an ideal client
  • Coaching dyslexic leaders?

Find Scott and his firm on Social Media:

Scroll down to find:

  • Watch the video
  • How to subscribe
  • Full transcript

Video


Quotes

"I think my favorite mistake is, is this idea that being dyslectic is shameful, is a disability. I made the mistake to believe a person in authority that really didn't have my best interests in mind."
"If you can't be transparent, honest about your failures, I can't help you."


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Automated Transcript (Likely Contains Mistakes)

Mark Graban (0s):
Episode 106, Scott Ballard, Confidence Coach, LLC.

Scott Ballard (4s):
I think my favorite is this idea that I'm being dyslectic is shameful.

Mark Graban (19s):
I'm Mark Graban. This is my favorite mistake in this podcast. You'll hear business leaders and other really interesting people talking about their favorite mistakes, because we all make mistakes, but what matters is learning from our mistakes instead of repeating them over and over again. So this is the place for honest reflection and conversation, personal growth and professional success. Visit our website at myfavoritemistakepodcast.com for links, show notes and more information about our guests. Scott Ballard, go to markgraban.com/mistake106. Thanks for listening. Now here's the episode. Our guest today is Scott Ballard.

Mark Graban (1m 0s):
He is a coach. He's a speaker, he's an author. His company is called Confidence Coach, LLC. And Scott has been doing that after a career, as an insurance broker, and he's based in Portland, Oregon. So Scott, thank you for joining us. How are you today?

Scott Ballard (1m 20s):
We're good. We've got sunshine and excited to be on the call with you tonight.

Mark Graban (1m 24s):
Well, good. Well, I'm excited to hear what you'll have to share and we'll have a good conversation based off of that. Scott, what, you know, looking back and thinking about your career and your work and in your life, you know, w w what is your biggest not, ah, see, I almost made a mistake. What is your favorite mistake? My gosh, that's the name of the show? A lot of times people I'm going to leave that in there because, you know, okay. I demonstrate almost every episode, not without mistake, but with something we're all human. So with that, Scott, what is your favorite mistake?

Scott Ballard (2m 1s):
That seems appropriate for the show. So don't edit that out.

Mark Graban (2m 7s):
I think it's not intentional. I don't have to make it intentional.

Scott Ballard (2m 11s):
Oh, okay. Yeah. To answer your question. I think my favorite mistake is, is this idea that being dyslectic is shameful is of disability. It's a problem. It's an obstacle. This started for me in first grade, when the teacher sat me in the corner and said, you're stupid, you're dunce, and you'll never be anything. And, you know, I made the mistake in that to believe a person of authority that really didn't have my best interests at mind.

Scott Ballard (2m 57s):
You know, my future, a young child you're so vulnerable. So I started to put that on a mark, like, like a coat, like every day school was shameful. For me, it was a problem was not a healthy place for me to be to the point of considering suicide at seven, eight years of age. So, so yeah, that's where my mistake really began to fester at such a young age. A lot of people it's not until their adult years, but it really got put on me at that point.

Scott Ballard (3m 37s):
And yeah, so that, that's where it started. And those words led me to, to why it's now my favorite mistake was to believe a lie about dyslexia, about my identity, about who I am, what the value is that I bring to the world, both business and personal. And now I get to talk about it. I get to be a champion about it. And again, people around and that's huge. So how

Mark Graban (4m 16s):
Did you, sir, how did you come then to realize that it was a mistake to frame dyslexia as being shameful or equating it with

Scott Ballard (4m 25s):
Stupidity? Yeah, so it's ironic. So I'm in this grade school. And so my, I did the first grade twice. So if you weren't already discouraged, if you didn't already feel terrible, all my friends went to second grade and they said, you know, you didn't really get it. They didn't know what it was back then. You're just stupid. We're going to have you do this again. Oh, it was 10 times worse, you know? Cause then you have all your buddies on the playground. It was, it was terrible. But the ironic thing was, but when I got to sixth grade, which, which I got there, you know, it's a miracle, but I got to sixth grade. I had a new teacher who see, he was a first year teacher's name was Mr. Bacalla and he walked in the first day of class and he said, I want you to take all the desks out of the classroom and sit on the floor.

Scott Ballard (5m 12s):
And I'm already starting to go into panic mode because I'm back at school after summer break. And I'm like, okay, now we've got somebody I'm just starting to be able to do the basic like school thing just to survive through it. He gets rid of all the desks and he says, we're gonna take the classroom and education, and we're going to turn it all into a business. So like, if you wanted a ball to play four square or basketball at recess or football, somebody owned that and rented you the ball for that. Or if you want to snack at lunch or if you want to copies for your paper or whatever. So we started the year, each one of us owned a business and then add certain amount of money.

Scott Ballard (5m 56s):
And so the long short, not to draw this out, but by the end of the year, I own pretty much all the businesses. And I had pretty much like almost all the money. And I, I had learned that I have a mind, my dyslectic mind actually has a gift too. That is really valuable in business entrepreneurship, like seeing the future and seeing trends and, and understanding value and all of these things. So, so I started first grade in the worst possible scenario in this same little school in sixth grade, I had this life-changing transformation of, oh, maybe I'm not stupid and going to be a janitor my whole life.

Scott Ballard (6m 42s):
Maybe I could be like this business person. Right. And so it was a light bulb moment. Now, did school get easier, mark? No. I mean, let's be honest. I don't learn in the way our education worked back then or does today. It didn't give you, but that's when I, I got this glimmer of hope and I was like, okay, if I can just survive junior high and high school and get the heck out of this system, I'm going to do this business thing. Yeah. And so that's what I did. I played sports. I was really good at sports. So that got me, the coaches and the school just passed me on because they wanted me on the team because we were, you know, winning and all of that.

Scott Ballard (7m 26s):
But I got out and I still believed part of the lie because I got out and I tried three different colleges and just bombed out, you know, like, but I married this beautiful lady and, and she believed in me in a way that started to replace the disbelief of the belief or my identity that I had had about myself being dyslectic. And so I went back to the sixth grade parents and I said, I'm going to start a business. Now I had no education. I had no money. I had no background. I had no business going into business or, or anything like that, but I did it.

Scott Ballard (8m 9s):
And I kept trying, and we failed in our twenties. We failed like 10, 11 different businesses, lost all of our money, failed, whatever. And she would always say to me, and she'd go it's okay. What did we learn? And what can we do better next? And we're gonna make it you're you're gonna, you're gonna figure this out. And so, as that happened, we kept, we learned and I learned as a dyslectic, this is one of the gifts that makes dyslexic. So specialist, I learned how to fail really fast and then take the lesson, right. Take the lesson, Mark, and then go, okay, how do I apply that to the next situation?

Scott Ballard (8m 51s):
And I wasn't daunted by failure because I had so many apps and failed tests. And in my growing up years that seeing an F on a paper was like, okay, so that didn't work. So next time I'll try something different. I'm not, you know, like, so you build up the strength, this resilience, this, you know, because being an entrepreneur, a business owner is like, you've got to move quickly from failure to learning to the next breakthrough, this process. And sometimes you have to do it as you well know, three or four or five times a day. And then you have to take your team and you've got to show them and help them and coach them.

Scott Ballard (9m 33s):
How do you develop that resiliency? I mean, this last year of COVID has been an amazing year for me to see people get stopped, get stuck at whatever, and then can they, do they know how to unstick themselves? Do they not or Morrow? Well, well, here's the gift I had been experiencing in that snow six years old. So I'm like, yeah, here, here's how we get this. What do we learn? And then where are we going now? And then this is who I am and I don't get stuck if it doesn't work, I let it go. So like my first grade teacher, Mrs. Matthews, I let her go.

Scott Ballard (10m 14s):
Even the second time I let her went on. I like, okay, well, I got to do this because you know, the law and my parents say you got to go to school. Okay. But that doesn't dictate my future, my best future, that doesn't dictate the result for my life. And for the people I love and the customers I serve it doesn't do that. And I don't give it that power,

Mark Graban (10m 38s):
But it's great that you've learned that. And I mean, you say, when we talk about, you know, being resilient about failure and let's learn from it, let's move on. That's what you are. That's what this podcast.

Scott Ballard (10m 50s):
Yeah. Yeah. That's why, when we talked to her time, I was like, oh, this is perfect. You know, this, I mean, here's an interesting fact, I'm mark that you should know one in five people listening to this right now have some form of dyslexia in the world. So where we are, and I'm like the pioneer of this, we're the last people to come out of the closet week. There is no, there's still no rights. And there's still no awareness. There's still no value attached to being dyslexic. And yet there is so much value in what COVID and what it's going on right now, it has brought to light is, oh my goodness, this actually is the lesson.

Scott Ballard (11m 36s):
Everybody in the world needs to learn, you know, take this problem, take the setback, take this, this pivot, and then turn it into something perfect and beautiful. Right. And so that's what we're doing. That's what we're doing. So

Mark Graban (11m 52s):
I want to, you know, we'll

Scott Ballard (11m 54s):
Come back and talk about some of the lessons from the business failures, but I want to explore a little bit, you know, with dyslexia and learn a little bit more about this, you know, w was there a certain point, I don't know the history of when this became better understood or when it even had that label dyslexia, like, was there, do you remember, was there a certain point where that diagnosis was made and you had a way of describing what you may have been struggling with in terms of reading or learning? Yeah. Yeah. I would say probably my early twenties, I went to a doctor in New York that had a daughter that was disliked that actually had done considerable research, trying to figure out what this is.

Scott Ballard (12m 39s):
And, and that, that really helped me understand what was going on with it. And there's, there's 19 different forms or expressions of dyslexia. So for example, there's this graph, which is the writing. So if you looked at my writing, you would go, if you look at my board, you go, what is that? Chinese, you know, like, what is that? Well, that's just graph yeah. In my own form. Right? So you can only imagine as a kid or better yet running a company like I did. And I am giving written instructions to somebody, hello, it's not happening now.

Scott Ballard (13m 24s):
It's not happening. So, so what, what I, what I have found through the years is what are the tools? What are the things that allow my genius to come out, but not get trapped in an old system? So I have Otter. So Otter is a recording transcription on AI thing. And I use it. I sit in messages and I write more content, then pretty much everybody. I know, because now I've found a way to bypass the obstacle, which is the written hand, which, you know, I'm never going to be a great writer. You're never going to read a handwritten note from me and go, oh, that's wonderful. Thank you, Scott. Beautiful. You're going to be like, is this Chinese?

Scott Ballard (14m 6s):
Or what is this? And so the smack comes this way. Mark, the embarrassment is people still today make comments of, oh, that's just like a dyslexic would do. I went right instead of left. Oh, I, oh, I must be dyslectic. I mean, the shame that our society has tolerated the world around this is unlike anything. I mean, everybody now is respected, right? I mean, especially in the last year or two, I mean, all these, all this beautiful stuff has happened. And one in five people over a billion people on the planet have this, and they're still proverbially in the closet.

Scott Ballard (14m 51s):
I refuse to tolerate that anymore. While I am on this show to tell you that we are here, we're proud. We're making a difference in the world. And actually, if you look around the value creators, the impactors, the world changers, a large portion mark, not 1%, 20, 30, 40% of those people are dyslectic in some form.

Mark Graban (15m 17s):
There are there's, there's a phrase, is it neuro-diversity, that's been used in more recent years for people who are, you know, maybe to describe, you know, autistic spectrum or, you know, w ways different people's brains function, different doesn't mean bad or worse. I think people have come to embrace that. Some people have strengths on top of challenges.

Scott Ballard (15m 45s):
You know, I tell mark all the time, you know, there is a dark side to dyslexia because there is absolutely. And then there is a side that is genius, and we have to decide which side we're going to feed. And that took me a long time. I'm not, I'm not saying it. Doesn't the beauty of that is now that I've had 61 years of working through this is I can sit down with a dyslectic or I can sit down with anybody that's struggling with their genius of who they are, their real life, their truth identity. And in an hour, I can reprogram that for them, by getting rid of the lies and exchanging them for the truth.

Scott Ballard (16m 31s):
Okay. And so that's, that's what we want to get about dyslexia. The truth is in certain areas, I am an absolute genius. And certainly like this verbal communication, me speaking, me, writing whatever, I'm a genius at this, because I could never do the reports in school. Like you could, the handwritten reports, it was an F she put me in front of the class and said, talk about the basketball game Friday night and the strategy and how you're going to win and whatever the whole class is standing up cheering.

Mark Graban (17m 4s):
Yeah. And there's a lot of people who can't do that. They're terrified to try and,

Scott Ballard (17m 9s):
Right, right, right. So, so yeah, we're, we're on a mission about this mark. I mean, like, this is, thank you for having the guts. I mean, you know, a lot of people just say, well, it, you know, it doesn't really matter. Or those people aren't a value or they're, you know, we're so unseen in society. I don't have a dyslectic pen or a hat or a flag. Right. What I have is a voice and what my intention is for the rest of my days, my intention is to say, here we are. And in our own way, we're amazing. And we fit into contributing to making this world better every day.

Mark Graban (17m 52s):
Yeah. And you know, you mentioned, you know, comments that people were making meetings. I admitted to you when we did a pre-call, I'll admit this publicly in the podcast. I'm not proud of it. A mistake I have made is that flippant remark in a meeting, somebody transposes a couple of numbers on the white board. And, you know, it's easy to flippantly say something about a dyslexic moment. And without thinking about somebody in the room who has a form of dyslexia, how that would feel. And, you know, I think part of the evolution that people are trying to make is to be better about putting ourselves in someone else's shoes, whether it be whatever dimension of a difference that might be.

Mark Graban (18m 36s):
So, you know, I, we try to learn, we get better and, you know, people don't realize a comment like that is a mistake. You know, one of the themes of this podcast is learning from mistakes. If we don't know something as a mistake, right. We can't reflect on it. We can't learn are there times where you've had to sort of say, Hey, whoa, wait a minute. If, if somebody has made a comment, not, not knowing when he talked about, you know, being closeted about dyslexia, I'm sure you you've, you know about this because you've experienced.

Scott Ballard (19m 6s):
Right. You know, I, I remember a meeting I was sitting in my last company. I was sitting in a meeting with a, with a, an accountant and an attorney. Okay. So you're talking about two people that their whole way of thinking their whole way of doing is based off traditional education. Right. Which is great. I mean, we need those people, you hired them. We paid them a lot of money to do what they do. And, and then having to really say to them or explain to them that that's, that's not the only thing. And in fact, the reason we're one of the top three companies in the country is because we actually now embrace the right side of the brain, which is my super power coupled with the left side, which is your superpower.

Scott Ballard (19m 54s):
Then we, now that this is why we're at the top. So when you start to criticize the other side or lessen the value or not appreciate the contribution, you got a problem. And so this was in front of all the leaders in the organization. And I called these two gentlemen out and I said, that's not acceptable here. Now this was 18 years ago, mark. So like the room went dead silence. Now I'm the owner. So it's like, if you don't like it, there's the door

Mark Graban (20m 30s):
It's risky to speak up.

Scott Ballard (20m 32s):
Right. Right. So I had that, that backup. I had that power. So to speak, it sounds bad to say, but I had the authority to speak into that. Now what's interesting about that. The attorney came back me later in time and we had a really valuable comp conversation around that the accountant never did and never got over his own ego or his own only way of contributing. And we moved on to somebody else. And, and you know, that was a lesson for me on both sides. But I also knew that if I didn't say anything in my position, how has the guy down the street or the gal, or the kid at the school, or the university, or whomever going to start to say, Hey, you know what, there's something else here.

Scott Ballard (21m 29s):
And this is what it is.

Mark Graban (21m 31s):
You know, thinking back to when you describe it being a mistake to not be open about your dyslexia, do you remember, was there a moment or was it more gradual where you just say, you know what, I, I, I, this is, this is who I am. I'm going to be proud of it and let people know.

Scott Ballard (21m 48s):
Yeah. I, you know, I, I say this and I'm not proud of it. It took a long time mark, like, you know, 35, 40 years of age we had at that point, taken a company from our kitchen table and a hundred dollars and no experience in the industry to the top three in the country. And I had not told a soul in my company. I had all these people working for me with MBAs and college degrees and all of that. I was dyslexic or that part of the reason why we were having so much success is I was actually be able to see the trends and to do things that they couldn't do.

Scott Ballard (22m 28s):
I'm not proud of that, but started to then kind of come out of that whole thing and, and talk about it to people and where, where I found the best conversation in the beginning was our product that we sold was to small business and entrepreneurs. And what I found was I could identify another dyslectic before they, they would never tell me, but I'd have somebody sign a contract and fill out a form and I would send sanitation or I'd see them struggling with it, or they give it to their attorney or accountant or whatever. And I'd be like, and then afterwards, not in front of anybody else, I would always say, Hey mark, are you disliked it?

Scott Ballard (23m 9s):
Cause, cause I am. And the person would, you know, all this, there would be the fear and then there'd be, oh, you are too. And then there was this bond and conversation. And I, and I think, you know, that really helped me and in the business world, there's so many of us that have done so well, cause we can't, you know, to be a doctor for dyslectic the educational side of it. I mean, it, it happens, but it's really hard. It's not the way to go. So, so many as ended up in this creative entrepreneurial space. So I kind of found my tribe weirdly like selling and serving and then having these kind of meetups, these conversations.

Scott Ballard (23m 50s):
And I think that that helped and you know, and it was over time. And now I don't know, I coached dyslectic leaders and people and I mean, it's, it's so normal to me now, but I mean, it was a long journey. Now I'm 61, you know, I don't wish this on the six year old right now, that's trying to do online schools. That, dyslectic

Mark Graban (24m 13s):
The one thing I was going to ask about school. I I'd hope that teachers have become far more understanding about recognizing and not shaming a child the way you were. Right. I hope. Do you know how the,

Scott Ballard (24m 31s):
Well, we have some really good news and then we've got some news that is shocking. Okay. So let's start with the shocking news. So I live in a suburb of Portland and the school district next to where I live and tell last year did not even recognized or acknowledged that dyslexia actually existed. Wow. Now this is the second or third largest school district in our state. Okay. What in the heck is going on? These are educators. These are people teaching our kids.

Scott Ballard (25m 11s):
And one in five of those kids in their classroom has some form of this. Okay. That's the bad news that we're still in Oregon is known as a progressive state. So not like somewhere where, you know, they're in denial. I mean, we're supposed to be the, the leaders of this. So, so that's the bad news. The good news is is that the resources and the outside support and tools are just booming. Like it's just happening, like, like my niece, which has a daughter, this is like thick has learned over the last three years, how to do this in called the brain breakthrough, which is basically helping a dyslectic manager dyslexia and taking a lot of the anxiety, stress and the problems and, and helping them with that.

Scott Ballard (26m 8s):
And it's amazing the results that have come from that. So there's, there's so much more information that's positive that helps and can facilitate a parent, a child, a teacher, and administrator from that standpoint that did not exist in the sixties. Mark. Sure. I mean, you know, people would look at me, they, they hooked me up, put probes on my head as a seven-year-old to do a brain scan, to see whether or not I had a brain basically. I mean, was crazy.

Mark Graban (26m 43s):
So,

Scott Ballard (26m 44s):
But you know, you, you, you talked Scott, maybe we can talk a little bit about, you know, failing fast. I mean, that has become a buzzword in Silicon Valley and know methodologies like lean startup, you know, fail, fail fast, but learn from it. My professional background, you know, based around what we call, you know, the lean manufacturing and related methodologies lessons from Toyota people that I've learned from, they talk about fail small. So using avoid big failures, because there are cycles of learning involved. And I appreciate you sharing that and making those connections, but you know, with confidence coach, LLC, can you talk a little bit, as you have built, you know, started and built and grown this business, can you think of some examples where you failed fast and learned from it and in a way that's helped you grow and survive and succeed?

Scott Ballard (27m 38s):
Yeah. So the first thing that comes to my mind, which may sound strange is that not everybody is my ideal coaching client. Okay. Or one, if you can't be transparent, honest about your failures, I can't help you. Okay. So, so that, that became apparent at the beginning, as I was coaching people, it was like, okay, are you coachable or not? Right. And so I had to learn that really quickly from that standpoint, because I had had so much success in my last company that people would come to me and yet they were not coachable.

Scott Ballard (28m 18s):
Right. And so, so yeah, so you have to continue to do that. In fact, my wife, which is the owner of our company shoot, she says to me all the time she goes, you're changing things all the time. You've had five new ideas today. And I said, I've had five new ideas today because we have five new problems that I've identified. And so we get comfortable in that cycle is really important. Right. And so it really starts with, what am I believing about myself and about the work or the business I'm building.

Scott Ballard (28m 60s):
Right. And if I am believing a lie, Mark, like I'm, dyslectic so therefore I'm stupid. I can never be a millionaire. Okay. There's a problem there. And there is an opportunity if I will go, okay, what is the truth? Really? The truth is the evidence would say, and I could list you off a hundred people. It actually might be the most important value if you're going to be successful in business in the world today. But if you believe that, why until we reprogram and exchange it for the truth, then we're stuck. Yeah. So we're constantly working and I'm constantly working and thinking, okay, is that a lie or a problem that I believe that isn't true.

Scott Ballard (29m 46s):
It's a great question. Right. And so, so then that, then we can work. Then I can have a really great conversation. I can ask you some incredibly impactful questions to make you wrestle with that and then make you go, okay, you've got to make a decision mark right now, whether you're going to continue living into that lie and get that result, or are you going to change? You're going to exchange it for a truth. That's going to get you the future you want. Right. And so what I found in this, which is interesting is this just isn't for dyslexics. What I found is guys that are MBAs people that are attorneys, people that are CEOs of a Fortune 100 company have the same struggle.

Scott Ballard (30m 36s):
They, they, they think about a different, they look at it differently, but I asked them a series of questions. And I said, what do you believe about your leadership in this fortune 100 company? What, what do you truly believe just between you and me confidentially? And then you hear these lies come out. Like I'm not worthy. I feel I'm alone. Nobody understands where I'm at. If anybody understood how little I knew about running this organization of a hundred thousand plays, they would get rid of me tomorrow. This happens with rural changing leaders. And I'm like, okay, here we are. I am so thankful that I was made dyslectic to learn these kinds of trues, to be able to sit down with a person like this and go, you and me, we both have a genius.

Scott Ballard (31m 27s):
We both have a lie and a truth. And what are we going to do with it? And what is our choice and decision today in this moment, all we have is today. Tomorrow never comes. I wrote a whole series of articles on it. Tomorrow never comes. What we have is today. And so we have to choose now, why am I choosing the lie? Or am I choosing the truth? And I, and I can't live in the middle of the exchange. I had a client the other day say, I just want to be in the middle. And I'm like, there's no such a place. There's no such a place.

Mark Graban (31m 57s):
The, the metal might seem safe, but it's not really,

Scott Ballard (32m 1s):
The Miller is believing the lie. Yeah. That's not good. Yeah. You're neutral. You're so you are stuck. And when you tell this to somebody, that's has been every bit in their lives, tell them how great they are. And they've got all the other, whatever. When you tell them this was the first time there's, there's anger, there's there's this. And then most of the time there's tears in their emotion going, oh, you understand it's insight, it's breakthrough. And then something amazing can happen. Wow.

Mark Graban (32m 31s):
Scott, one, one final question kind of related to your work confidence coach, LLC. You, you said, you mentioned coaching dyslexic leaders. Is it one in five of your clients who are dyslexic because that's what occurs? Is it two and five because entrepreneurs maybe have more prevalence of dyslexia or,

Scott Ballard (32m 53s):
Yeah, the answer's yes. I mean, I mean, it changes all the time, but I, I, we don't filter for that anymore because what I realized, you know, and this was with a huge global leader in the business world. What I realized was the guy's so smart, bsmart. It's scary, like unbelievably book-smart, but he had over the years, continued to believe and live into a lie to the point of he was losing it. And so I D we don't discriminate. We don't want to be discriminated against mark, and I don't want to discriminate.

Scott Ballard (33m 35s):
What I want people to do is to be, to me the best version of themselves today, because that's going to be the best future for all of us tomorrow. And so that's what, that's what we go about working and creating on a daily basis. And we haven't worked in 13 years doing this because this does not feel like work because this is my gift to the world. So I get to do this. I'm hoping this is just the beginning of, of a 40 year run. And that's what I'm after, you know?

Mark Graban (34m 8s):
Well, that's great. That's great. So, Scott, if I, again, our guest has been Scott Ballard, Confidence Coach, LLC. If people want to learn more about your work or connect with you, or be coached by you, where, where can they find you online?

Scott Ballard (34m 21s):
Yeah. Www competence, coach.org. And you can just hit the button there, find a time, you know, a free conversation. We do that for everybody to begin with and love to talk to you. And, and you know, if nothing else encourage you, whether you're dyslectic, or you're not, dyslectic, we're all humans and we're all in this together. And, you know, we want the best for you. You know, one of the phrases in our company is we provide unlimited encouragement to people no matter where they're at, where they've been or what they've done, like we believe, like I, I tell clients all the time. I believe you, when everybody else walks out of the room, I'm going to walk in and say, I believe Mark, that you can do what you set your mind to do.

Mark Graban (35m 8s):
Well. That's great. That's that's thanks. Yeah. That's great to hear. And we we'll just end on that really positive, uplifting reminder from you, Scott. So thank you so much for being here and for sharing your story and what you've learned and, you know, kind of reemphasizing the ideas, you know, personally, and with different businesses, you know, we've got to learn from mistakes. Let's keep moving forward. So thank you. Thank you for that. Thanks again. For links, show notes and more, you can go to markgraban.com/mistake106 as always. I want to thank you for listening. I hope this podcast inspires you to reflect on your own mistakes, how you can learn from them, or turn them into a positive I've had listeners tell me that they started being more open and honest about mistakes and their work.

Mark Graban (35m 55s):
And they're trying to create a workplace culture where it's safe to speak up about problems because that leads to more improvement and better business results. If you have feedback or a story to share, you can email me myfavoritemistakepodcast@gmail.com. And again, our website is myfavorite mistakepodcast.com.


Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.