Creating a Culture That Learns From Mistakes: Keith Ingels

Creating a Culture That Learns From Mistakes: Keith Ingels


Check out all episodes on the My Favorite Mistake main page.

My guest for Episode #62 is Keith Ingels, the “TPS Manager” (Toyota Production System Manager) at The Raymond Corporation, a Toyota Industries Company. Learn more about the “Raymond Lean Management System., which is based on TPS. We had a longer conversation about this on my Lean podcast series, if you want to check that out.

In today's episode, Keith and host Mark Graban talk about one of his “favorite mistakes,” misunderstanding what the common Lean /TPS method called 5S really was really about. How did he make the “mistake of bad assumption” in the course of that work? Why was that mistake repeated, and how could it have been avoided? Why was it a mistake to blame people for being messy?

One key lesson was about how can we help others “discover the need” for an improvement or a method instead of “forcing” them to do it?

Keith also discusses how they work to create a culture where it's OK to talk about mistakes, so we can learn about them — that's the key theme of this entire podcast series!

The Raymond Corporation also offers a free “quick tips” series on improvement, if you want to check that out.

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  • Full transcript

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"Mistakes are great teachers. Oh, I did that wrong. Now it sticks. If I happen to get it right the first time, I might've just gotten lucky, I might not have learned nearly as much. "
"We're taught, even from young, to hide mistakes. Because we get blamed for them. If you found a mistake, you must be the one that made the mistake β€” not necessarily."
"In some areas of the business, we refer to  [mistakes] as treasures, just to get people to embrace finding them and bringing them out. Because, ultimately, we can't fix a problem that we cannot find."

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Automated Transcript (Likely Contains Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.