Creating a Culture That Learns From Mistakes: Keith Ingels
My guest for Episode #62 is Keith Ingels, the “TPS Manager” (Toyota Production System Manager) at The Raymond Corporation, a Toyota Industries Company. Learn more about the “Raymond Lean Management System., which is based on TPS. We had a longer conversation about this on my Lean podcast series, if you want to check that out.
In today's episode, Keith and host Mark Graban talk about one of his “favorite mistakes,” misunderstanding what the common Lean /TPS method called 5S really was really about. How did he make the “mistake of bad assumption” in the course of that work? Why was that mistake repeated, and how could it have been avoided? Why was it a mistake to blame people for being messy?
One key lesson was about how can we help others “discover the need” for an improvement or a method instead of “forcing” them to do it?
Keith also discusses how they work to create a culture where it's OK to talk about mistakes, so we can learn about them — that's the key theme of this entire podcast series!
The Raymond Corporation also offers a free “quick tips” series on improvement, if you want to check that out.
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