A small mistake early in his career taught William Harvey how trust, safety, and leadership are built—or broken—in a single moment. Listen: Check out all episodes on the My Favorite Mistake …
Learning from Havana: CEO Steven L. Blue on When Success Turns into a Costly Assumption
Coming off a big win, CEO Steven L. Blue thought he had cracked the code for international expansion—until a bold business venture in Havana failed fast and hard. In this episode, Steve reflects on …
Shingo Institute Executive Director Ken Snyder on Lean Leadership, Mistakes, and Sustainable Change
Why do well-intended improvements fail to stick—even when everyone agrees they’re better? Ken Snyder shares a formative leadership mistake that reshaped how he thinks about Lean, systems design, and …