Quality Café Webinar
Thanks for inviting me to present the webinar today!
My Slides
Chapter 5 of Lean Hospitals
Download (PDF) a special Chapter 5 excerpt on Standardized Work:
Here are some links and references for a deeper dive into the topics from my talk:
Article about University of Kansas Hospital
Blog Posts About the NEJM Article
Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine
Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is
NEJM Authors Double Down on Their Claim That #Lean & TPS = Taylorism
Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is
And my blog post about “kicking the patient out of the room”:
Can't Always Believe Somebody Saying “Toyota Would Tell You To…”
Motivational Interviewing
My page with links to books and other resources
Blog Posts on Standardized Work
Standardized Work: “Unity in the Essential, Liberty in the Non-Essential…”
Standardized Work Should Not be Robotic – Especially in Healthcare
Blog Posts About Detroit Medical Center Problems
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?
Geisinger ProvenCare Articles
Masaaki Imai – Kaizen
His book Kaizen
Video of Mr. Imai:
Dr. Berwick's Article
The article: “Continuous Improvement as an Ideal in Health Care.”
My blog posts on it:
Dr. Don Berwick on Respect and Change at the Front Lines – and Executive Levels?
Other Books Mentioned:
Toyota Production System: Beyond Large-Scale Production
Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care
The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer