Quality Café Webinar

Thanks for inviting me to present the webinar today!

My Slides

Download (PDF) a special Chapter 5 excerpt on Standardized Work:

Here are some links and references for a deeper dive into the topics from my talk:

Doctors Bash “Taylorism” and “Toyota Lean” in the New England Journal of Medicine

Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is

NEJM Authors Double Down on Their Claim That #Lean & TPS = Taylorism

Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is

And my blog post about “kicking the patient out of the room”:

Can't Always Believe Somebody Saying “Toyota Would Tell You To…”

My Thoughts on Standardized Work and #Lean

Standardized Work: “Unity in the Essential, Liberty in the Non-Essential…”

Standardized, but Not Identical – College Basketballs

Standardized Work Should Not be Robotic – Especially in Healthcare

Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?

Following Up on the DMC Problems

His book Kaizen

Video of Mr. Imai:

My blog posts on it:

Dr. Donald Berwick – Ahead of his Time on Kaizen in 1989

Dr. Don Berwick on Respect and Change at the Front Lines – and Executive Levels?