Thanks for inviting me to present the webinar today!
My Slides
Chapter 5 of Lean Hospitals
Download (PDF) a special Chapter 5 excerpt on Standardized Work:
Here are some links and references for a deeper dive into the topics from my talk:
Article about University of Kansas Hospital
Blog Posts About the NEJM Article
Dr. John Toussaint Responds to the NEJM Piece: What Lean Really Is
NEJM Authors Double Down on Their Claim That #Lean & TPS = Taylorism
This Time, the NEJM Publishes Something Positive About #Lean
And my blog post about “kicking the patient out of the room”:
Can't Always Believe Somebody Saying “Toyota Would Tell You To…”
Motivational Interviewing
My page with links to books and other resources
Blog Posts on Standardized Work
Standardized Work: “Unity in the Essential, Liberty in the Non-Essential…”
Standardized Work Should Not be Robotic – Especially in Healthcare
Blog Posts About Detroit Medical Center Problems
Exposé About Detroit Medical Center, Dirty Surgical Instruments, Dysfunction, and… Lean?
Geisinger ProvenCare Articles
Masaaki Imai – Kaizen
His book Kaizen
Video of Mr. Imai:
Dr. Berwick's Article
The article: “Continuous Improvement as an Ideal in Health Care.”
My blog posts on it:
Dr. Don Berwick on Respect and Change at the Front Lines – and Executive Levels?
Other Books Mentioned:
Toyota Production System: Beyond Large-Scale Production
Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care
The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer