Listen:
Check out all episodes on the My Favorite Mistake main page.
This episode marks the first installment of a new occasional series we’re adding to the podcast: “Mistake of the Week.” Think of it as Season 2 of My Favorite Mistake, running in parallel with our interview series. Season 1 continues next week with a new guest and another great conversation.
In this inaugural “Mistake of the Week,” Mark looks at a story out of MaineHealth, where 531 very-much-alive patients received condolence letters stating they were dead — complete with estate instructions. A software glitch triggered the mass mailing, but the real story is about systems, safeguards, trust, and the human response to error.
Mark unpacks what happened, what “fully resolved” might really mean, and how organizations can turn public embarrassment into meaningful learning.
If you received this episode through your podcast app and not a séance, you’re doing fine.
Subscribe, Follow, Support, Rate, and Review!
Please follow, rate, and review via Apple Podcasts, Podchaser, or your favorite app—that helps others find this content, and you'll be sure to get future episodes as they are released.
Don't miss an episode! You can sign up to receive new episodes via email.
This podcast is part of the Lean Communicators network.
