Medical City Plano
Thanks for having me speak at your Leadership Development Institute!
Here are some references, links, and videos from my talk:
Slides:
Reading:
My podcast interview with Dr. Robert Maurer
Dr. Don Berwick's NEJM article (and my blog post about it – and this 2nd post)
Mark Graban books:
Lean Hospitals (free 1st chapter)
Healthcare Kaizen (free 1st chapter)
The Executive Guide to Healthcare Kaizen (free 1st chapter)
Practicing Lean (free sample) – All proceeds benefit the Louse H. Batz Patient Safety Foundation
Videos:
See all of the videos from Franciscan
The Role of Leaders
From The Executive Guide to Healthcare Kaizen
The Role of All Leaders
- Believe In the Power of Kaizen
- Participate in Kaizen
- Just Ask
- Use Kaizen to Develop People
- Ensure Staff Members Are Recognized and Rewarded
- Share and Spread Ideas
- Sell the Benefits
Key Actions for First-Level Managers
- Coach
- Empower staff – do not do the Kaizen for them
- Use rounding to coach
- Help set expectations
- Review and approve Kaizen Reports
- Help document benefits
- Make Kaizen fun
- Reward and recognize
- Share and spread ideas
- Be a cheerleader
Role of Mid-Level Leaders
- Be the Departmental Owner and Develop Co-Owners or Coordinators
- Use Departmental Meetings
- Encourage Staff to Participate by Asking for Their Ideas
- Create a Departmental Recognition System
- Put a Tracking System in Place, if One Does Not Exist
- Tie to Performance Evaluations
Role of Senior Leaders
- Communicate Expectations, Prioritize, and Set Direction
- Tie improvements to goals & strategy
- Ensure Adequate Resources are Available
- Sponsor a Recognition and Incentives Program
- Share Notable Kaizens
- Thank People Personally
Blog Posts and Other References:
Information about “Motivational Interviewing”
My blog posts about improving my calendar and scheduling process:
My Personal Kaizen on Scheduling Meetings – Fewer Emails and Less Time
Personal Kaizen: How I Reduced Effort & Time in Scheduling Phone Calls
#TBT: Kaizen Upon Kaizen in Meeting Scheduling (and a New Kaizen of Mine)
Posts on “fear and futility:”