Learning Not to Make the Client Look Terrible: Jeff Gothelf

Learning Not to Make the Client Look Terrible: Jeff Gothelf


Check out all episodes on the My Favorite Mistake main page.

My guest for Episode #78 of the My Favorite Mistake podcast is Jeff Gothelf, author of books including Sense and Respond, Lean UX, and Lean vs Agile vs Design Thinking. His latest book is FOREVER EMPLOYABLE: How to stop looking for work and let your next job find you.

Recently, he co-founded Sense & Respond Press, a publishing house for modern, transformational business books.

Today, we hear his “favorite mistake” story from his first consulting gig. Why did he end up making the client look terrible in front of their bosses? And what did he learn from that incident to make sure he never does that again?

Oter questions and topics include:

  • Job search mistakes
    • Reducing the “panic” that comes with company uncertainty
    • Building a safety net around yourself
    • Pull opportunities to you – grow your presence
  • Startup mistakes – wasting time and money on ideas that don't work
  • Why the magic ingredient is humility
  • Find Jeff on Social Media:

Scroll down to find:

  • Video of the Episode
  • How to subscribe
  • Full transcript

You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via Apple Podcasts or Podchaser! You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network.

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Automated Transcript (Likely Contains Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.