Interview with Karyn Ross on Her Favorite Travel Mistake
Joining me for Episode #3 is Karyn Ross, an author and consultant who also works in my field of the “Lean” management system. Today, Karyn will talk about her favorite travel-related mistake and what she learned from that. We'll also talk about how we can be kind in our coaching of others (and how we can be kind toward ourselves when we make mistakes).
Her books:
- The Toyota Way to Service Excellence: Lean Transformation in Service Organizations
- How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook.
- Think Kindly – Speak Kindly – Act Kindly: 366 Easy and Free Ideas You Can Use to Create a Kinder World…Starting Today!
- Big Karma and Little Kosmo Help Each Other
Karyn also recently signed a deal with a publisher for a new book, The Kind Leader.
Please also check out Karyn's non-profit, The Love and Kindness Project Foundation.
Oh, and here is a photo of Karyn's new suitcase that she mentions in the episode:
You can listen to or watch the episode below. A transcript also follows lower on this page.
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Automated Transcript
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.