Forcing Change on Others in the Workplace: Lee Houghton

Forcing Change on Others in the Workplace: Lee Houghton


Check out all episodes on the My Favorite Mistake main page.

My guest for Episode #64 is Lee Houghton, coming to us from England. He's a business improvement coach — his company is called Get Knowledge and he's also the host of a podcast called “Business Problems Solved.”

Here is his episode with Adam Lawrence, who was also my guest here in Episode 41 of My Favorite Mistake. Coincidentally, today Lee is publishing his episode where I am his guest. It's funny how that worked out.

Lee interviewing me:

In the episode, Lee shares a few stories about how he was forcing change on others in the workplace (including the use of Lean manufacturing tools and methods). Why was he telling others what to do and what caused him to reflect on that? Is it a mistake to think that knowledge (training, education) is enough to influence people and affect change? What's the difference between “being told” and “discovering knowledge” in a way that includes learning from mistakes?

Lee also has a program that's worth checking out — “Creating Confident Change Leaders.”

Scroll down to find:

You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via Apple Podcasts or Podchaser! You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network.

Watch a Clip:


"So my favorite mistake is thinking that I, after a little bit of training, knew what was better for people in a team to improve."

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Automated Transcript (Likely Contains Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.