Kevin Harrington & Mark Timm on Their Favorite Mistakes as a “Shark” and as Entrepreneurs

Kevin Harrington & Mark Timm on Their Favorite Mistakes as a “Shark” and as Entrepreneurs

I'm really excited that my guests for the inaugural episode of the “My Favorite Mistake” podcast are Kevin Harrington and Mark Timm, co-authors of the new book Mentor to Millions: Secrets of Success in Business, Relationships, and Beyond.

You probably know Kevin as one of the original “sharks” on the hit TV program “Shark Tank.” He's the creator of the infomercial, pioneer of the “As Seen on TV industry,” and co-founding board member of the Entrepreneur’s Organization (EO), founded in 1987.

Mark Timm has been a serial entrepreneur and exponential-thinking practitioner for almost three decades. He has started more than a dozen companies, several of which have multiplied and been sold. He has spoken professionally for more than 25 years, giving thousands of speeches to over a million people around the globe. 

In today's episode, they both open up about their “favorite mistake” and what they learned from that. They'll also share stories about Kevin mentoring Mark and others and some common mistakes that can be made in a mentoring relationship.

If you're interested in the book, be sure to check out their website. I am also running a giveaway contest, via my blog, where you can enter to win one of two copies of the book.

At the end of the episode, Mark and Kevin share a special offer related to some extra materials that you can get, for free, when you buy the book.

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Kevin Harrington fail fast, fail cheap quote

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Intro (0s):
Episode one, Kevin Harrington and Mark Timm.

Kevin Harrington (4s):
Well, I'm going to go back. It was 30, 30 years ago. I made a big mistake. I made plenty since then, too, but let me, I'll go back to one of the first big ones that I made.

Intro (17s):
I'm Mark Graban. This is My Favorite Mistake. In this podcast. You'll hear business leaders and other really interesting people talking about their favorite mistakes, because we all make mistakes, but what matters is learning from our mistakes instead of repeating them over and over again. So this was the place for honest reflection and conversation, personal growth and professional success. Visit our website at . Thanks for listening and now on with the show. And I'm really excited today to be joined by two guests. They are coauthors of the upcoming book, Mentor to Millions: Secrets of Success in Business and Beyond.

Mark Graban (1m 1s):
And so our guests are Kevin Harrington and Mark Timm, somebody tell you about Kevin real quickly. You may recognize him as one of the original sharks. I recognize him as that, on the the hit TV show “Shark Tank.” He's get this, he's the creator of the infomercial. He's a pioneer of the “As Seen on TV” industry and he is the co founding board member of The Entrepreneurs' Organization, EO, founded in 1987, and you can learn more about Kevin at And we're joined again by his coauthor Mark Timm. Mark has been a serial entrepreneur and exponential thinking practitioner for almost three decades.

Mark Graban (1m 42s):
He started more than a dozen companies, several of which have multiplied and have been sold. He spoken professionally for more than 25 years, giving thousands of speeches to over a million people around the globe. And you can find out more about him So Kevin and Mark. Thank you. Thank you so much for being here.

Kevin Harrington (2m 1s):
Great to be here. Thanks.

Mark Timm (2m 2s):
Thanks for having us, Mark.

Mark Graban (2m 4s):
Thank you. And I want to let the audience to know, related to their book, Mentor to Millions. If you stay on till the very end of the episode, you're going to learn about a special offer. If you'd like to have a shark as your mentor, make sure you stay tuned for that. So, you know, the theme here on the podcast is about learning from mistakes and, and growing and kind of reflecting on something you might consider your favorite mistake. Kevin, what would you want to share with the audience there?

Kevin Harrington (2m 35s):
Well, I'm going to go back. It was 30, 30 years ago. I made a big mistake. Okay. Made plenty since then do, but let me, I'll go back to one of the first big ones that I made. So I was in the, As Seen on TV business, we were doing about, about a hundred million dollars a year in business.

Mark Graban (2m 53s):
So we built the company up nicely, had a bout a dozen products on television, Jack LaLaine and the juicer and George Foreman and Tony Little and Billy Mays and all that kind of stuff. Right. And so every week we would do it about 2 million in sales and, and most of it happened over the Friday, Saturday, Sunday, because it was, we didn't like to advertise on Wednesday morning when just the wife was home. It was more, you know, weekend oriented. So, so I would leave on Friday and come in on Monday and expect, well, we're going to get our tally on sales and we're going to get that 2 million generally give or take, you know, probably 1.8 to 2 million in sales deposited in our account on Monday morning.

Kevin Harrington (3m 44s):
So come in on Monday, my CFO is in my office and he's like very upset. And he's like, Kevin, I don't know what to tell you how to tell you, but the bank is not going to send us the 2 million this week. They're holding it. And, and I'm like, w what do you mean? They're holding it in a reserve account against our credit card processing account. Right? And so I, as we got into it, as it turned out, they actually did have a legal right to do that least initially. And, and if they felt like they didn't have enough reserves, we had a half, a million dollar reserve sitting there. So, so now that 2 million though represented my life.

Kevin Harrington (4m 28s):
My business, this is 30 years ago. I was not a wealthy guy at the time. And yeah, yeah, that was my cashflow, my operating capital, my payroll for the next week, my inventory, my media, it was my existence. And so to them, they thought, Oh, let's just grab this. Guy's doing a hundred million. We're just going to grab 2 million, but we were out of business. So what we found was this a, we sat down the bank. One of our products was having a big defect problem from the factory. So we would bring 10,000 pieces in. We would ship 10,000 pieces, 3000 of them were defective. So all these calls going to the banks, the banks, where they have to do, Oh, let's just freeze this account.

Kevin Harrington (5m 13s):
So that's what they did. They grabbed all of our cash, froze the account and put us out of business more or less. Now, you know, it, at the end, we did the day, we ended up working ourselves through this whole mess. And, and what ended up happening was was it's a long story. I won't get into every detail, but we were able to force them to give us back 1.6 million of it. Eventually, not like a day later, unfortunately, but, and let them have an extra $400,000, but this is the, what we did. And this is what we learned. We had 12 products running on one merchant account. If you have one little problem with one product you're out of business, this product represented probably 3% of our sales, but a hundred percent of our aggravation with the bank.

Kevin Harrington (6m 4s):
And so what we did from there is we set up separate merchant accounts for every single product, separate businesses, separate profit and loss statements, et cetera. And we ran our business completely in these little silo kind of situations. So an amazing learning curve. We did get our money back. We did survive. We ended up building that business to $500 million eventually. But at the end of the day, we would never have been able to do it if we still ran on one merchant account. So that was a big learning curve for me.

Mark Graban (6m 34s):
Wow. And, and, and it's, it's all as always, it's good to learn from mistakes and not repeat them. And I can only imagine there was that period of trying to figure out, well, why are they holding the funds back? Is that because they were protecting me against charge backs or things that might naturally occur or there was more than normally occurred?

Kevin Harrington (6m 55s):
Yeah. So there's this one item that we had was that we were, they were shipping us a high defective rate of goods. Now I'm not a manufacturer. I paid good quality manufacturers to make good quality products. Little did I know we've in QC some stuff at the factory, but little did we know? Cause it would hit our warehouse and just go right out over the first 10,000 pieces. We were, you know, massive problems and people get upset when, when you ship them something that they plug in and doesn't turn on. It's like, what's going on here? You know, they almost think you were, they're being ripped off. Right. I, you know, we weren't trying to rip anybody off. We just, we had a bad manufacturer that needed to tighten up his, his manufacturing quality assurance process.

Kevin Harrington (7m 40s):
So once we figured it all out, the bank understood that this wasn't our whole company that was in trouble. It was just this one product we're going to stop selling that product and, you know, et cetera. But it's, you know, it's something we never wanted to have to go through again.

Mark Graban (7m 56s):
Yeah. And it sounds like you were able to avoid that then, and that's probably, that's probably a lesson you shared with others and in other settings when you're mentoring and coaching other businesses.

Kevin Harrington (8m 7s):
Yeah. You know, I don't publicly tell very many people except in forums like this, but I, and Mark, is this in the book, by the way, did we, did we, yeah.

Mark Timm (8m 17s):
In fact, we have a whole section of the book that's just dedicated to this story, but not just this story, but there's a lot of stories that Kevin said since then of where he's experienced failure. In fact, we have an entire chapter of the book that's called From Failure to Phoenix, and it's all about failures and it's about falling down and getting up stronger than you were before you fell down. And that's really the true test of any successful entrepreneur is not how successful they've been, but how they responded to the failures that they've had in their life. And we dig into that in a big way. And this is one of the key stories that we unpack even bigger than Kevin did right here and was able to in this, in this room.

Mark Graban (8m 59s):
Yeah. And Kevin, thank you for, you know, being willing to admit that. I mean, you know, one of the key themes here on the podcast again, is that we all make mistakes, even really successful people, sharks, have, have things they learned from in their lives. So thank you. You bet, for being willing to share that. So, you know, again, the book is that that Mark Timm mentioned is called Mentor to Millions and Mark, I was wondering if, if Mark Timm, if you could join us, or if you could share an example of something that was a favorite mistake that you've learned and grown from it.

Mark Timm (9m 34s):
Absolutely. Mine's a little different take. And that is I I've got six kids and I became an entrepreneur. I worked in corporate America and I became an entrepreneur because I wasn't seeing my kids at all. I was going to work at before they got up, I was coming home after they were already in bed. And I'm like, this is not why I was put on this earth. I was put on the search to be a husband, a father. And so I'm going to become an entrepreneur so that I can be that person that I was set to be. And I had a lot of success as an entrepreneur. But what happened was is that while I was busy being an entrepreneur, I became just as busy. And what happened was my family of six kids. And a wife was getting my last and my least.

Mark Timm (10m 15s):
And because they were getting my last and my least, they started to resent the fact that I was an entrepreneur. They didn't like the fact that I was an entrepreneur. I was missing games. I was missing commitments. I was on the phone and I was in, I in turn out, I started working more hours than I was when I was working in corporate America. And that was a huge mistake that I made. In fact, the book that you're referencing mentored a million starts out. The opening line is I pulled into my driveway and I stopped my car because I knew I didn't want to go home. Now, the reasons for an entrepreneur not to want to go home is I just filed bankruptcy. I just lost a lot of money, but in my case, it was because I just had one of the most incredible days as an entrepreneur, I made 99 out of 99 decisions with confidence and clarity.

Mark Timm (10m 58s):
I made one of the biggest sales I'd ever made. And I stopped at the end of my driveway because my family couldn't see me yet. And I didn't want the feeling to end. I knew as soon as I went home, I was going to be faced with chaos and confusion instead of confidence and clarity. And that was a massive mistake that I had made in my life to position it the way that I did. And it was that day. And we unpack this in the book. In fact, it's a whole lesson that is an undercurrent in the entire book. And the undercurrent goes like this. What if the most valuable business that you will ever own ever operate, ever be a part of ever be on a board of directors ever be in a meeting about was the business you were going home to instead of the business you went to that day and the business I'm talking about is your family.

Mark Timm (11m 43s):
And it was that day that I sped home up that driveway. Cause I had gotten it figured out and I made my family my most valuable business. And thanks to mentors like Kevin, I figured out that I could take the lessons that Kevin was teaching me about business and scale, and I could apply them at home and start scaling. That's why the book is more than just business. You can learn a lot about business and mentor to millions, but you're going to learn a lot about how to scale relationships, scale family, and beyond, and the results that happen as a result of that decision. Figuring it out. I started giving my family my first and my best instead of my last and my least. I actually legally incorporated my family. You can look it up on the register to be Timms LLC is a legal entity of my family in the state of Indiana.

Mark Timm (12m 28s):
And I started running that family. Like it was my most valuable business and the results that happened with my family and the relationships with my kids are beyond anything I could have ever even dreamed when I first left corporate America to become an entrepreneur. It's because I figured out, I learned from my massive mistakes. I got real mentors in my life, not just for business, but for family. And then I watched that viable business scale to be what I consider the most valuable business in the world.

Mark Graban (12m 58s):
Wow. And so I'm sure that, you know, like you said, there's more about this in the book. You know, people for a long time have talked about work life balance and there there's almost a trendy, newer phrase, work, life integration. Is that something that, that resonates with you?

Mark Timm (13m 15s):
Balance is a myth. It doesn't exist. I mean, anyone who seeks out to get work life balance, they're going to fall off one side of the log or the other. There is no such thing as work life balance as an entrepreneur, you're just going to be treading on that. And then you're going to fall flat on your face. Worklife integration is a way better way. How did I find more time? I was still busy. Okay. But how did I find the time to build the relationships for three years? And Kevin knows this because he experienced it during the period of our mentorship relationship where Kevin, some mentor of me, I traveled, I didn't go a single business trip without one of my kids with me for three years. And that meant that I was going to big time meetings with Kevin Harrington.

Mark Timm (13m 58s):
And one of my kids was with me. I was going to his house and strategizing. And one of my kids was with me. And I think it, at first Kevin was like, what's going on? But then it became kind of cool because they were evolving in front of his eyes because they were in proximity to people like Kevin. So he was mentoring me, but in a way he was mentoring them as well. And it was beautiful and they, they are forever changed because of that decision. So was I still busy? Yes. But I integrated them into my busy-ness and it changed everything.

Mark Graban (14m 29s):
So is there as a result, did the family share more of that sense of excitement and pride from your business success?

Mark Timm (14m 37s):
So I gave you the beginning of the book, which is them, me sitting at the driveway, not wanting to go home the end of the book. So Kevin talks about magical transformation. That is his big thing. If you can show magical transformation, it's, it's everything well, magical transformation in the book is five years after, you know, through this whole experience. The end of the book is three of my kids going up on stage and the person there's 500 people in the audience. And they saw my kids with me while I was speaking at this conference. And they said, we want to talk to your kids no time to prep them, no time to tell them anything. They set them up on stage and said, what was it like being the child of an entrepreneur?

Mark Timm (15m 18s):
And within minutes, the entire audience is in tears, consoling each other in tears, listening to my kids, talk about how much they resented me being an entrepreneur, how much they hated me being an entrepreneur five years earlier, but now how profoundly their life has changed and how they wouldn't want their father being anything but an entrepreneur. And it's only because listen, I'm the same person driving the same vehicle in the same house that I was at the beginning of that book. But at the end of the book, what changed is me and my mindset and my commitment to them. And they, and it changed everything in their life. And the people in the audience were crying because they dreamed someday of their children saying that about them.

Mark Timm (16m 1s):
Because as entrepreneurs, that's ultimately what we want. We want to be the father, the husband, the business owner, the CEO of our family, that we were put on this earth to be.

Mark Graban (16m 10s):
Wow. So in the book preview, one of the themes that really jumped out to me is as, as, as it said, fail fast, recover more quickly and learn the important lessons that will take you to your next big win. And to me, that's, that's what this podcast is all about. So maybe you can, can each of you, maybe back to you, Kevin share one other example where, you know, as it says in the book description, failure's been an integral part of the journey. I know you already shared your one example there, Kevin.

Kevin Harrington (16m 43s):
So, so when I, when I first started doing infomercials, I got all excited about my very first project and it was successful and it worked and that was great. And then I go on to the next one and it bombed and the next one and it bombed and I'm thinking, Oh my God, I'm out of business. Okay. I don't know how to do this anymore. But then about the fourth or fifth 61. Oh, it worked and we had another hit. So, so now I'm thinking, well, okay, what is this? It's like, so I, as it turned out, I'm in the product development business, I launched products. They're not all going to work.

Kevin Harrington (17m 23s):
You've got to get your mind set for that. Because like, when I hired my son, he graduated from Penn State. He starts in the, in the company and he's running, running around doing projects. And his, he had this one that he was just knew it was going to work. And when it launched it bombed and he was just devastated. So, cause I hadn't prepared him for failure. And so I figured out I was hitting on, on one out of three, one out Of four of my projects, which meant I failed two out of three or three out of four times. And, and so the important thing was to get the most you could out of those failures and learn from them, you know, do a, a post failure, you know, kind of review and analysis of what went wrong and why it went wrong.

Kevin Harrington (18m 11s):
Of course, we always did a little tweaking. We didn't just accept failure. We go back and try some new things. You know, one, two or three times before we declared it dead. But we realized that not everything was going to hit. That's a fact of business. So let's how do we put as little money as possible into the failures? And this is fail cheap, fail, fast, fail cheap, but understand that this is part of life. And, and as Winston Churchill said, success is being able to go from failure to failure without the loss of enthusiasm. Okay. So I didn't quite get enthused to fail, but no, I, I did. I was able to look at it and say, what did I learn from that?

Kevin Harrington (18m 53s):
Let's take that value that we got move onto the next one, because the next one's going to be a big hit. And as it turned out, yes, our business, it was a numbers game. And, and as we started being able to identify the key components of success, we could minimize the things that we tested. And now this was all done in the old days on TV, which was very expensive. Now we could do it on Facebook and Instagram with $5 ads and not $5,000 media buys. Right? So it's in today's world. It's a lot easier, but you know, I, I'm just now conditioned to be able to handle the fact that not everything's going to work.

Kevin Harrington (19m 35s):
And my son also, he understands that too. Cause you know, he's, he's been around it and learned it also, it probably, I mean, you talked about

Mark Graban (19m 43s):
Having your first one as a success versus your first one is a failure. That's gotta be a different,…

Kevin Harrington (19m 50s):
Well, they got it. It was successful because if it was a failure, I may have decided never to do any more of that again. But the first one did hit. It was, it was great. And, and so it was just that sometimes you will go through 10 launches of, of things and they all fail, but then we'll hit two, three winners in a row. So it kind of averages out for us. At least one out of three to one out of four are, are working. And by the way, if one of those winners happens to be a hundred million dollar success, like we did, we had several that we had more than three of those with Tony Little alone.

Kevin Harrington (20m 32s):
But you know, so you, you, you learned that the big ones can pay for a lot of failures.

Mark Graban (20m 38s):
Yeah. And Mark, you know, since the book is focused on mentoring and you've talked about the mentoring that you've gotten from Kevin, can you think of a common mistake that's made in

Mark Timm (20m 48s):
The mentoring process either by the mentor or the mentee? Yeah, I certainly can. So I'll, I'll speak to both of them in that regard. Cause I can be pretty concise on this. And that is one of the mistakes that people make in choosing a mentor, right? Is they choose someone that they think, Oh, I gotta talk to this person because you know, they can really help me. But at the end of the day, you need to choose a mentor that you, that you know more about them. So you know what, they can help you, that you like them and that you trust them that know like, and trust is so important. And the reason it's so important in selecting a mentor that you know, like, and trust, or you've read their content. You may not know them personally, but you know who they're about. You follow them.

Mark Timm (21m 29s):
Social media is because ultimately they're going to give you advice and they're going to share their wisdom and you need to implement it. So the biggest mistake that a mentee makes with a mentor is they don't implement the number one goal of any mentee should be to be the mentors best students. If you can be their best student and I'm telling you it's, it's in the book. So I'll just tell you right now, when Kevin agreed to mentor me, I doubled down. I actually took my family from Indiana down to St. Petersburg, Florida for a month so that I could be in proximity, not so I could stock Kevin. We were already way beyond, you know, in our relationship. I came down there though because he had precious little time and I wanted to be in proximity to him when those opportunities came up, whether it was a meeting or a lunch, or as it turned out, playing golf with Kevin or traveling on the same plane with Kevin, we've got some great stories about our travels that we had together and what I learned on those travels.

Mark Timm (22m 25s):
So I doubled down and said, if this man is going to give me some of his time and I see how valuable his time is, I'm going to be as best student. And you know what ended up happening. He gave me more time. So when you become the best student of your mentor, they're busy, they've got no time, but they'll give you more time. If they see you implementing, if they see you doing what they tell you to do, that is a huge mistake. People say, Oh, I want you to be my mentor. They give them three things to do. And the next time they see them, they're like how to work out. And they're like, Oh, I haven't quite got to that yet. I'm going to do that next. You think that mentor is going to be very excited to give them any more wisdom or advice. Heck no, they're not going to give them any more wisdom or advice. So when you get a mentor, be willing to commit, be willing to implement, be their best student, okay.

Mark Timm (23m 11s):
And choose a mentor that that are. And by the way, it goes both ways. If you're going to become a mentor, because the secret to our book, mentor to millions is not about money. It's about impact. If you're listening and you've got the ability to impact millions of people, the fastest way to impact them is to have the right mentors and then be the right mentor. That's the secret formula. If you have the right mentors and you become the right mentor, that is the exponential explosion that allows you to impact millions of people. So if you're a mentor and you're going to say, Hey, I'm going to start sharing this and being a mentor for others, you better choose people that you know, like and trust you better choose people that you're willing to invest in, or you're going to fall short as well.

Mark Timm (23m 56s):
So mentor to millions, be a mentor, have the right mentor and then sit back and watch the fireworks go

Kevin Harrington (24m 3s):
Well. And so this humble little podcast might not reach millions, but I do appreciate you sharing these thoughts and advice for the listeners and the viewers. I'm Kevin. I just want throw it back to you one last time. Do you have any thoughts as you know, hearing Mark described that mentor, mentee relationship, anything you would add from, from your side of that? Yeah. I, I think he he's, he's dead on, I mean it, the, as a mentor and you you're putting your time and your effort generally, there's, you know, there's, there's no strings attached. There's no monetary situation in, in, in many of these situations. So if I'm doing all of that and giving great ideas and coming up with amazing whether it's content or partnership possibilities, and, and then the pursuit isn't happening from the mentee side and I've had this happen to me, right?

Kevin Harrington (24m 56s):
Oh, well, that idea was great, but I just haven't had the time to do it or whatever. It's like, well, they're wasting my time. So I think the important thing is as a mentor and, and as a mentee, rather, you want to be the best student. That's the most important thing. And, and, and the book mentor to millions. We also teach you how to get mentors, where to find mentors, things like this, because a lot of people feel that it's out of reach, or I could never have a shark. As, as, as a mentor. I love to tell this is a quick story. I went to a big conference, 10,000 person conference. I was a keynote address, a person speaking there and I'm leaving the conference to get to the airport.

Kevin Harrington (25m 39s):
And I'm at the gate getting a little quick little snack before I jump on the plane and this young boy in his head to be 22 years old, comes over to me and hands me a hundred dollar bill. And he said, Mr. Harrington, I've been following you for three days. I couldn't just come up and ask you for your time for free, because I know how valuable it is. But I have one question and I want to pay you a hundred dollars to give me that answer. And so little, you know, Hey, what did I do? I said, sit down, take your a hundred dollars back. And now I'm mentoring him, but I love that approach. And, and by the way, from three or four months now, I've been mentoring this young entrepreneur.

Kevin Harrington (26m 21s):
So sometimes it's the best approach can get the best, the best mentor. And, and I, I love talking about some of these, these creative things, but yeah, in the book, mentor to millions, we talk a lot about how to get where to get mentors, et cetera, et cetera, and had a lot of fun with Mark writing the book also. That's great. So speaking of, as we teased

Mark Graban (26m 44s):
At the beginning, being mentored by a shark, Mark, Tim, you have a special offer and a website that you can share with everyone.

Mark Timm (26m 53s):
Yeah. You know, we, we get asked all the time, Hey, I don't have a mentor. Where do I get a mentor? And so Kevin and I decided we were going to put it out there, that anybody who buys this book and they go to, this is how easy it is. Go to So you teach it at the beginning. You want to have a shark as a mentor. Here's your opportunity. Go to and you'll have the ability to go buy the book on Amazon or Barnes & Noble. And then you come back there, input your information, and you'll get 30 days of mentorship from Kevin. And I it's going to cover topics like we talked about here, it's business topics, it's family topics. It's relational topics, it's life topics, but 30 days of mentorship. And guess what happens after 30 days, it takes 30 days to form a new habit.

Mark Timm (27m 36s):
After those 30 days, you will be so addicted to the habit of mentorship that you're going to go out and find your own mentors. And you're going to know how to find the right mentors, and you're gonna know how to be the right mentor. So that's what this is all about. We want people, in fact, our challenge is for people to go there and buy a book for their mentor or use the example Kevin gave, maybe there's somebody you want to mentor, you know, and you, you send it to that person and say, Hey, read this book and then hit me back up. And then you say, how would you like to be the mentor in this book? I need to be the mentee, or you've got someone that you're ready to start mentoring. You buy a book for them. So buy a book for a future mentor by a book for somebody you should be mentoring and buy a book for yourself.

Mark Timm (28m 16s):
We call that the trifecta of exponential impact. And you'll be on your way to being your own mentor to millions.

Mark Graban (28m 25s):
Well, that's awesome. And thank you for that offer again, and we'll put links to that and everything in the show notes, the book again is mentor to millions and we've been joined today by the coauthors Mark, Tim and Kevin Harrington. And Kevin, I feel like I need to end the conversation by saying something like, so I'm going to offer you 25% of the podcast for I'm asking. I don't know. I have probably only asked for like a hundred bucks, but come on, let's get it. Let's hear the big numbers.

Kevin Harrington (28m 56s):
Those are the ones that drive me crazy, you know, million dollars for 10 percent, you know, my idea, right? We're going to keep growing the podcast, but thank you for being here and helping with that. Kevin and Mark. You bet. Great, great being here. Thank you. Thank you.

Mark Graban (29m 18s):
Thanks for listening. I hope this podcast inspires you to pause and think about your own favorite mistake and how learning from mistakes shapes you personally and professionally. If you're a leader, what can you do to create a culture where it's safe for colleagues to talk openly about mistakes in the spirit of learning? Please subscribe, rate, and review the podcast. Our website is . See you next time.

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. Mark's upcoming book is The Mistakes That Make Us. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.