Consultant Evans Kerrigan’s Early Client Was Happy But It Could Have Been So Much More

Consultant Evans Kerrigan’s Early Client Was Happy But It Could Have Been So Much More


Check out all episodes on the My Favorite Mistake main page.

My guest for Episode #127 of the My Favorite Mistake podcast is Evans Kerrigan, Co-Founder & CEO of the firm Integris Performance Advisors.

Evans is the co-author, with Brett Cooper, of the book Solving the People Problem: Essential Skills You Need to Lead and Succeed in Today’s Workplace.

In today's episode, Evans tells his “favorite mistake” story from some client work that took place more than 20 years ago. The client was happy with the work, but he thought they “left a lot on the table” because ideas from staff were being overridden or changed by leadership. When did it click that there was a problem? What adjustments did he make?

We talk about that story and other topics including:

  • Happy with the results, but what’s sustainable? What builds a culture? Not blaming the people. 
  • Common leadership mistakes that you see?
  • Tell us about the book
  • It’s not a people problem… but we have friction in communication, etc.
  • How to address setting the groundwork for listening?
  • The book's website
  • EQ survey — what’s my DISC EQ? – Use access code “favorite” to get it for free
  • Lean podcast episode link

Scroll down to find:

Watch the Episode:


"The organization was happy with the ROI, but I was really bothered by two things that I think were kind of my fault."
"It's not about winning the point. It's about being able to actually just communicate more clearly and more openly."

"It's EQ or emotional intelligence that actually is probably going to have to be a better indicator of what we're able to successfully do."

Subscribe, Follow, Support, Rate, and Review!

Please follow, rate, and review via Apple Podcasts or Podchaser or your favorite app — that helps others find this content and you'll be sure to get future episodes as they are released weekly. You can also become a financial supporter of the show through

You can now sign up to get new episodes via email, to make sure you don't miss an episode.

This podcast is part of the Lean Communicators network.

Other Ways to Subscribe or Follow — Apps & Email

Automated Transcript (Likely Contains Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.