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My guest for Episode #147 of the My Favorite Mistake podcast is Ken Segel, the CEO and Managing Director of the firm Value Capture. Value Capture is a trusted advisory firm that supports chief executives who seek to transform the performance of their healthcare organization in safety, quality, and profitability.
In terms of disclosures, I have been a subcontractor to Value Capture for four years, serving as a senior advisor to healthcare clients and, during pandemic times, working as the Director of Strategic Marketing for the firm.
Prior to forming Value Capture, he served as the founding director of the Pittsburgh Regional Healthcare Initiative (PRHI) and he served for five years as Senior Program Officer at the Jewish Healthcare Foundation of Pittsburgh.
Earlier in his career, worked in government and politics, with various roles including directing the overnight operations in the 1992 Clinton-Gore presidential campaign “War Room.”
Ken has a B.A., Harvard University in American History and Literature and an M.B.A. from the University of Pittsburgh
In today's episode, Ken shares his “favorite mistake” story about a time when he was a young legislative aide to Rep. Howard Berman. What went wrong when he went “on background” with a USA Today reporter? Why did he get a copy of the clipping with a “SEE ME” note from the Congressman?
I love Ken's reflections on the story and the episode:
My life changed when as a young person in a high profile setting I was allowed to learn from a mistake rather than be punished for it, and I am forever grateful to Howard Berman for showing me what a leader can be (in a way that is not typical on Capitol Hill). @ValueCaptureLLC https://t.co/aRtmUIvffV
— Ken Segel (@ktsegel) March 10, 2022
We also talk about questions and topics including:
- What happened when Ken met with the Congressman?
- Immediate lesson learned about speaking to reporters?
- Another lesson – wasn’t proud of the quote, wasn’t constructive
- Leadership lessons?
- Learning from mistakes
- Berman was “a people developer”
- Psychological safety
- Not carte blanche for making more mistakes
- How does psychological safety lead to better performance?
- You mentioned learning from Toyota… What did you learn from the late Paul O’Neill about improvement and preventing and learning from mistakes?
- Aspirational goals… theoretical limits
- Tell us more about Value Capture – free eBooks
- The podcast “Habitual Excellence“
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- How to subscribe
- Full transcript
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