Wawanesa September 2020

Thank you for the invitation to speak today!

This page has slides and additional resources.

Mark's Book

Learn more about my book Measures of Success: React Less, Lead Better, Improve More:

Don Wheeler‘s book Understanding Variation:

Slides:

Click the image for the PDF (via Dropbox)

Recorded How-To Webinar:

Read the “how to” as a blog post, via KaiNexus

Blog Posts About Process Behavior Charts

Post about Winnipeg E.R. waiting times:

More blog posts:

Webinars About Process Behavior Charts

Click here for more webinars by Mark Graban on the topic

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.