The Customer Wanted ONE Person to Blame: Kyle Kumpf

The Customer Wanted ONE Person to Blame: Kyle Kumpf


Check out all episodes on the My Favorite Mistake main page.

My guest for Episode #82 of the My Favorite Mistake podcast is Kyle Kumpf. He has founded a few businesses, has been a consultant, and is currently working in the financial services industry. Kyle has a bachelor's degree in packaging engineering technology from Indiana State University.

Like me, he's been deeply involved in process improvement work (Lean Six Sigma) and his current mission is “ending human suffering as it relates to process in Financial Services.”

In this episode, Kyle talks about his “favorite mistake” involving a time when he “disobeyed one of his personal values” — the customer wanted someONE to blame, and he wrote up an employee. Why did he regret this action and how did he realize it was a mistake? We talk about that, mistakes related to his passion of playing golf, and more.

Scroll down to find:

  • Video of the episode
  • How to subscribe
  • Full transcript

You can listen to or watch the episode below. A transcript also follows lower on this page. Please subscribe, rate, and review via Apple Podcasts or Podchaser! You can now sign up to get new episodes via email, to make sure you don't miss an episode. This podcast is part of the Lean Communicators network.

Watch the Episode:

Subscribe, Follow, Support, Rate, and Review!

Please subscribe, rate, and review the podcast — that helps others find this content and you'll be sure to get future episodes as they are released weekly. You can also become a financial supporter of the show through

Other Ways to Subscribe or Follow — Apps & Email

Automated Transcript (Likely Contains Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.