Shingo Virtual Experience 2020

Thanks to the Shingo Institute for the invitation to present as part of the Virtual Experience. I hope we can all get together in 2021 for the mini-workshop that they had asked me to present at the original 2020 event.

This page has slides and additional resources.

Mark's Book

Learn more about my book Measures of Success: React Less, Lead Better, Improve More:

Don Wheeler‘s book Understanding Variation:


Via Dropbox (PDF) — “Extended Cut”

Recorded Practice Session:

Recorded How-To Webinar:

Read the “how to” as a blog post, via KaiNexus

Blog Posts About Process Behavior Charts

Webinars About Process Behavior Charts

Click here for more webinars by Mark Graban on the topic