Michele Parrish on Not Pushing Back on the Client’s Framing of the Problem

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Michele Parrish on Not Pushing Back on the Client’s Framing of the Problem

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Joining me for Episode #32 is Michele Parrish. She is a consultant and she is founder and managing partner of the firm Parrish Partners. Michele was previously an executive at Intel and one thing we share in common is that we're both graduates of the MIT Leaders for Global Operations Program.

In today's episode, Michele tells a story related to advising a CEO who called her in with a very particular problem in mind. Michele learned about the need to push back and to not be shy about disagreeing with the client about what the problem really might be. We'll talk about the importance of “emotional intelligence” (something she teaches about), systems thinking, and the need to slow down to pause and reflect.

You can listen to the episode below. A transcript also follows lower on this page.

Podcast Audio:

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Quotes:

"I'm going to share a story with you, a time when I learned about making sure that we frame that problem correctly."
"Learning your triggers is a really important thing."
"Our definition is that emotional intelligence is the ability to use the power and the acumen of emotions to drive higher collaboration and productivity."

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Automated Transcript (May Contain Mistakes)

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About

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.

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