IAHQ Conference 2019 Keynote #2 – Patients

“It’s All About the Patient: Using Lean to Improve Safety, Flow, and Satisfaction”

Thanks for inviting me to give a second keynote talk at the IAHQ Conference 2019… glad I could help! 🙂

My Keynote Slides:

PDF – Via Dropbox (coming soon)

Note and Resources:

• More about Lean and “loving care”
• The Taiichi Ohno book
• More about the John Shook question:

Video: John Shook and the LEI #Lean Transformation Model

• More on “safety arches” — from my blog
• More about Dean Gruner and safety:

What Does ThedaCare CEO Dean Gruner, MD Say About Safety?

• The Mary McClinton case
• Virginia Mason on safety, patient safety alerts
• Rick Shannon on reducing infections:

Podcast #127 – Dr. Richard Shannon, on Lean, Quality & Patient Safety, Lessons From Toyota

• Where care comes to you:

• More on Toyota philosophy:

Lean: The Toyota Production System is Mainly About the Philosophy

Toyota's Jamie Bonini on Organizational Culture

• www.AskMeIf.com
• My proposal about hand sanitizer 2-bin:

An Invention to Prevent Empty Gel or Foam Sanitizer Dispensers in a Hospital

• A prototype:

A Prototype For My “Two-Bin Hand Sanitizer” Concept

• More about the Darrie Eason case
• The Emily Jerry Foundation
• The Eric Cropp case
• My podcasts with Chris Jerry:

Podcast #203 – Chris Jerry, Part 1, on the Death of His Daughter Emily Due to Medical Error

Podcast #207 – Chris Jerry, The Emily Jerry Foundation, on Preventing Systemic Medical Errors (Part 2)

• The ISMP article on the Radona Vaught case
• My books on Healthcare Kaizen
• Webinars, etc. on the topic
• Videos from Franciscan staff:
• My books on Healthcare Kaizen
• Webinars, etc. on the topic
• Videos from Franciscan staff: