IAHQ Conference 2019 Keynote #2 – Patients

“It’s All About the Patient: Using Lean to Improve Safety, Flow, and Satisfaction”

Thanks for inviting me to give a second keynote talk at the IAHQ Conference 2019… glad I could help! 🙂

My Keynote Slides:

PDF – Via Dropbox (coming soon)

Note and Resources:

  • Where care comes to you:
  • More on Toyota philosophy:
  • A prototype: