Brenda Batista on Communicating a Difficult Fact to a Client

Brenda Batista on Communicating a Difficult Fact to a Client

Joining me for Episode #6 of the My Favorite Mistake podcast is Brenda Batista, the president of her firm Inspiring Company Culture. She's an engineer and an attorney — she's a management consultant and an entrepreneur. And, today, she's sharing her “favorite mistake” from her time as a consultant.

Brenda shares a story about giving a factual piece of information to a client… and why the way she delivered the message was a mistake that created many learning opportunities on many levels. We'll also talk about how she helps leaders create inspiring company cultures and high performing teams.

Brenda is a certified Six Sigma Black Belt, Project Management Professional, and 5 Voices System certified trainer. Over the past 25 years, she has been at the helm of many high performing teams dedicated to performance improvement. Brenda has managed complex multi-million dollar client accounts, created computer simulations to predict business performance, and established a scalable consulting methodology for start-ups and established businesses.

You can listen to or watch the episode below. A transcript also follows lower on this page.

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"If we don't make mistakes, we're not learning anything."

"My mistake was being honest and just giving him the information, being very factual, being an engineer, right?

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Automated Transcript

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.