Ash Taylor on Having Clients That Are a Bad Fit

Ash Taylor on Having Clients That Are a Bad Fit

My guest for Episode #24 of the “My Favorite Mistake” podcast is Ash Taylor, our first guest from England. He is the Founder of The Business Clubhouse. He is also a speaker and a business coach supporting small business owners. Ash is also the author of the recently-released book titled Hitting the Wall: Winning the game of business by breaking through your own barriers. You can learn more at

Today, we talk about Ash's “favorite mistake” of working with clients that he was not well suited for, in the context of a business that he owned that provided services and coaches for tennis clubs. How has Ash worked to avoid making the same mistake in new ventures? How successful has he been at that? How does he coach other entrepreneurs around this issue?

We also talk about coaching business leaders and how we can make it safe, creating a culture of not being afraid to put your hand up and ask for help, as he aims to create a psychologically-safe environment of peers.

Ash and I also chat about planning for what to do WHEN we make a mistake (since we WILL make mistakes).

You can listen to or watch the episode below. A transcript also follows lower on this page.

Podcast Audio:

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"Life is one big mistake after another and I seem to have done run the gamut."

"One of the challenges that we come across all the time is that people make mistakes and they don't ever sit down and kind of dissect what caused that mistake and how can they learn lessons to identify if they're going to make that mistake again."

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Automated Transcript (May Contain Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.