“Digital Body Language” Mistakes From Erica Dhawan: Author, Speaker, & Entrepreneur

“Digital Body Language” Mistakes From Erica Dhawan: Author, Speaker, & Entrepreneur


Check out all episodes on the My Favorite Mistake main page.

My guest for Episode #91 of the My Favorite Mistake podcast is Erica Dhawan, a globally recognized leadership expert, and keynote speaker. She helps organizations and leaders innovate faster and further, together.

Her new book DIGITAL BODY LANGUAGE: How to Build Trust & Connection No Matter the Distance reached #3 on the Wall Street Journal bestseller list! Scroll down to learn how to enter to win a copy.

She has a BS from The Wharton School, an MPA from Harvard Kennedy School, and an MBA from MIT Sloan.

In today's episode, Erica shares her “favorite mistake” story about how her electronic communication with a newly hired intern gave the wrong impression — and what she learned from that experience.

Other topics and questions:

  • Should we communicate differently with “digital natives?”
  • Was your book based on mistakes or research or both?
  • What is digital body language?
  • Writing vs video meetings?
  • When do we really need to be on video??
  • Digital body language mistakes?
  • Meeting mutitasking — Not paying attention?
  • “This meeting could have been an email”
  • Dealing with the person who never wants to turn on video??
  • Virtual speaking mistakes?
  • Find Erica on

Scroll down to find:

  • Enter to win a copy of her book
  • Partial Video
  • How to subscribe
  • Full transcript

Enter to Win!

Watch the First Part of the Episode:


"My favorite mistake is of course, one that I've learned a lot from, and we learn from all our mistakes. But I think this one really sent me on an important path, which even helped drive my passion to write my new book."
"We've had way too many meetings that should be emails. We've also had way too many emails that should be meetings or quick phone calls. We've had way too many text exchanges that could be quick phone calls. And, so I think it runs the gamut."

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Automated Transcript (Likely Contains Mistakes)

Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus. He is also a Senior Advisor and Director of Strategic Marketing with the healthcare advisory firm, Value Capture.