ASQ Fort Worth January 2021 — Measures of Success
Thank you for the invitation to speak today!
This page has slides and additional resources.
Mark's Book
Learn more about my book Measures of Success: React Less, Lead Better, Improve More:
- Book website
- Sample chapter
- Free templates
- Order the book (Paperback or Kindle)
Don Wheeler‘s book Understanding Variation:
Slides:
Click the image for the PDF (via Dropbox)
Interactive Survey Responses:
Note: These are related to slides in the presentation. The slides just show the asking of the question with no results.
Recorded How-To Webinar:
Read the “how to” as a blog post, via KaiNexus
See more about why using the XmR chart is best with real-world data
Blog Posts About Process Behavior Charts
Webinars About Process Behavior Charts
Mark Graban is an internationally-recognized consultant, author, and professional speaker who has worked in healthcare, manufacturing, and startups. Mark's upcoming book is The Mistakes That Make Us. His latest book is Measures of Success: React Less, Lead Better, Improve More. He is author of the Shingo Award-winning books Lean Hospitals and Healthcare Kaizen, as well as The Executive Guide to Healthcare Kaizen. He also published the anthology Practicing Lean that benefits the Louise H. Batz Patient Safety Foundation, where Mark is a board member. Mark is also a Senior Advisor to the technology company KaiNexus.