Thank you for the invitation to speak today!
This page has slides and additional resources.
Mark's Book
Learn more about my book Measures of Success: React Less, Lead Better, Improve More:
- Book website
- Sample chapter
- Free templates
- Order the book (Paperback or Kindle)
![](https://www.markgraban.com/wp-content/uploads/2019/03/Measures-of-Success-Cover-Dark-Green-Final-copy.jpg)
Don Wheeler‘s book Understanding Variation:
Slides:
Click the image for the PDF (via Dropbox)
![](https://www.markgraban.com/wp-content/uploads/2021/01/Screen-Shot-2021-01-25-at-4.40.51-PM.png)
Interactive Survey Responses:
Note: These are related to slides in the presentation. The slides just show the asking of the question with no results.
![](https://www.markgraban.com/wp-content/uploads/2021/01/1-how-often-does-your-organization-demand-explanations-for-one-or-two-data-points-scaled.jpg)
![](https://www.markgraban.com/wp-content/uploads/2021/01/2-which-metric-deserves-the-most-attention-scaled.jpg)
![](https://www.markgraban.com/wp-content/uploads/2021/01/3-when-you-think-of-how-performance-metrics-are-managed-at-your-org-what-words.jpg)
![](https://www.markgraban.com/wp-content/uploads/2021/01/4-now-when-you-think-of-how-performance-metrics-are-managed-at-your-org-what.jpg)
![](https://www.markgraban.com/wp-content/uploads/2021/01/5-how-strongly-do-you-agree-or-disagree-scaled.jpg)
Recorded How-To Webinar:
Read the “how to” as a blog post, via KaiNexus
See more about why using the XmR chart is best with real-world data
Blog Posts About Process Behavior Charts
![](https://www.markgraban.com/wp-content/uploads/2020/08/Screen-Shot-2020-08-03-at-1.13.05-PM.png)