SHS Conference Keynote 2019

Thanks for inviting me to give a keynote talk at the Society for Health Systems Healthcare Process Improvement Conference 2019

My Webinar (Prequel to this Talk):

See the webinar slides and recording (it's a deeper dive into “Process Behavior Charts”).

My Keynote Slides:

PDF – Via Dropbox

Note and Resources:

• My blog post on Toyota and “respect for people“
• Gawande's article on “Slow Ideas“
• Wheeler's book Understanding Variation
  • Wheeler's website
• More on Gilbreth and the “surgical caddy“
• More about the stethoscope quote
• Peter Scholtes
• My book Practicing Lean
• Deming's System of Profound Knowledge
  • The W. Edwards Deming Institute
• My page on “Motivational Interviewing“
  • Ron Oslin's webinar for LEI
  • A blog post about telling patients to floss vs asking questions about motivations
• My book Measures of Success: React Less, Lead Better, Improve More