A new keynote presentation, debuted in September 2010:
In this presentation, Mark Graban raises serious points in a humorous way. Why do healthcare organizations so frequently rely on posted signs and warnings and “be careful” exhortations with staff members? Mark presents a practical taxonomy of these signs and leads a discussion about alternative approaches that identify and prevent root causes of these problems.
Audience feedback from the Lean Healthcare West Lean Leadership Retreat:
“Mark’s lively revelation of the weakness of signage was a fun and enlightening visual example of unclear signals in the workplace. Understanding what signs do (or don’t do) created a reminder to be constantly observing how work happens now and the opportunities to improve. The presentation was a welcome respite from the cadence of traditionally styled presentations.”
Lean Healthcare West
I had the privilege of seeing Mark give his Warning: Signs! presentation at the Lean Leadership Conference in Big Sky, Montana and was so impressed with not only Mark but what I learned from his engaging talk. The information presented made you aware about what you don’t always see in your own surroundings and helped to simplify where to start with lean projects. He had the perfect blend of humor and knowledge leaving the audience thinking about signs in their own facilities!
Suzi Collins, Lean Project Coordinator
I was enthralled by the power of this presentation to ignite some chord in so many around the simple, yet elegant litany of signs and to watch an audience become participants in an extended exchange well beyond the talk.
Dr. Mark Jaben
To learn more about the talk or inquire about bringing Mark to your conference or organization, click here.