Lean Healthcare & Kaizen Consulting

Because improvement matters… we all deserve the best healthcare (as patients) and the best healthcare workplaces (as professionals). More engaged staff leads to better quality and lower cost. That’s why I do this work.

Consulting and Advisory Services

New! See workshops and services related to my latest book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements.

As an independent practitioner, through my firm Constancy, Inc., I prefer to help clients by focusing on short, strategic (or tactical) engagements that provide specific experiences or value to an organization, leadership team, staff, and patients. I generally work with people on site, but can also do some virtual coaching.

It is my style to teach and coach – to guide your leaders and team members in practicing Lean methods and learning Lean mindsets. One former client said, in a published case study, “Lean wasn’t done to us. We participated in the process and learned from it.” At another client, a front-line staff member said, “You’re not like other consultants. You’re teaching us how to figure things out ourselves.”

mark graban hospital coaching

Mark loves getting out of conference rooms to coach and teach where the work is actually done… defining problems and solving them, together.

Comments from a Client CEO:

Read what one client wrote about Mark Graban’s visit to his health system:

We got Lean at NorthBay last week during two one-day sessions for managers.

Our seminar leader, Mark Graban, a consultant, author, keynote speaker and blogger, is the author of “Lean Hospitals: Improving Quality, Patient Safety and Employee Engagement.” The principles of Lean were presented to more than 60 NorthBay attendees.

We heard some eye-opening examples of how applying Lean principles made significant improvements possible in hospitals and physician practices. These examples helped to open minds about how lean could make NorthBay Healthcare and how we can become an even better provider of health care. The reaction from the NorthBayers in attendance was uniformly positive.

To the question why should NorthBay embark on the Lean journey, I say “kaizen”! It’s a good idea.

Areas where Mark Graban can help:

  • Establishing systems and processes for harnessing staff suggestions and improvement ideas, coaching managers and leaders in the mechanics and the soft skills of “kaizen” (as featured in my book Healthcare Kaizen).
  • Lean healthcare strategy – how to get started, selecting a long-term consultant, etc.
  • Assessing your existing Lean transformation approach – what is working well, what are opportunities for improvement?
  • Teaching your staff members how to observe their workflows in a structured and systematic way to drive improvement and identify waste
  • Current-state and future-state value stream mapping
  • Coaching managers and front-line staff in identifying waste, with an eye for improving quality and improving flow
  • Executive Lean education and coaching
  • Teaching and coaching on problem solving skills and methods
  • Designing and implementing kanban systems for effective materials management
  • Leading “Lean design” activities with staff, leaders, and architects
  • Patient flow improvements
  • Lean laboratory flow and turnaround time improvements
  • Much, much more

Contact Mark or click here to reach me for more information.

View Mark Graban's profile on LinkedIn

mark client

Published case studies and articles about Mark Graban’s work:

Mark is fully trained and certified in HIPPA compliance, bloodborne pathogen awareness, and all other requirements of a vendor certification process.  Constancy, Inc. is incorporated in the State of Texas.

Please consider sharing this page via social media:

Work With Mark:

Engage & excite your team or event...

Improve quality & cost by engaging people in Lean and Kaizen...

By Mark Graban

@MarkGraban

An amazing day working with hospital leaders & staff on small #kaizen improvements. One was related to #Ebola prep, which was great.

Follow Mark on TwitterConnect via LinkedinSubscribe via YouTubeLike Mark on FacebookConnect on GooglePlusLeanBlog.org