“Better Metrics” Workshop

New workshop under development! Contact Mark to learn more.

I’m doing a version of this workshop in 2017:

Understanding Variation and Performance Management: Practical Applications of Dr. Deming’s Red Bead Experiment”

“Better Metrics: Understanding Variation and Managing Performance Using Deming Methods”

This is not a lecture-only session. It’s a hands-on working session that’s customized for your organization. Mark Graban will work with and coach supervisors, managers, directors, VPs, and executives through this unique approach.

Topics include:

  • How to select metrics for teams and departments
  • Metrics that matter to staff
  • Data that can be tracked or charted by hand
  • Statistical process control (SPC) applied to management metrics
  • Daily huddles and how to react to changes in metrics (and understand the right questions to ask that drive problem solving and improvement)
  • Connecting performance measures to continuous improvement and projects
  • Tying local metrics to the organization’s goals and direction

better metrics

If you’d like to talk about your challenges in this area through a free 30-minute phone call, please schedule time with Mark Graban.

Discounted pricing is available for early adopters of an on-site workshop.