Thanks for attending! We hope the session was fun and helpful to you and your practice.

Here is a PDF of our slides (and some we didn't have time for) — requires Dropbox access

Our Blogs

Our Books

The Red Bead Experiment / Game

Process Behavior Chart Template

“How To” Detail

Here is a webpage and webinar video with “how to” detail about the calculations and how to create Process Behavior Charts (a.k.a. “control charts”):

Book References

My book Measures of Success:

Don Wheeler's book Understanding Variation:

The NHS guidebook — Making data counttheir webpage

Case Studies