Shingo Conference 2021 — Measures of Success

Thank you to the Shingo Institute for the invitation to present the workshop today!

This page has slides and additional resources.

Mark's Book

Learn more about my book Measures of Success: React Less, Lead Better, Improve More:

Don Wheeler‘s book Understanding Variation:


Slides will be available through the Shingo Institute / Whova.

Interactive Survey Responses:

Coming soon

Note: These are related to slides in the presentation. The slides just show the asking of the question with no results.

Recorded How-To Webinar:

Read the “how to” as a blog post, via KaiNexus

See more about why using the XmR chart is best with real-world data

Blog Posts About Process Behavior Charts

Webinars About Process Behavior Charts

Click here for more webinars by Mark Graban on the topic