Thanks for attending my talk!
Here are my slides (PDF via Dropbox):
Links and References
Podcast #203 – Chris Jerry, Part 1, on the Death of His Daughter Emily Due to Medical Error
- My most recent book Measures of Success: React Less, Lead Better, Improve More
- My first book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement
- More from Jamie Bonini and Toyota culture
- Pascal Dennis' book Andy & Me at the Hospital
- Strategy deployment as a series of hypotheses
- Don Wheeler's Understanding Variation
- HBS article with the thoughts of Paul O'Neill
- The full Value Capture “leadership model” (click for a larger view):