Learn More:
Mark's page about Psychological Safety
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Recording of a Webinar on This Topic:
Polling Results
Examples of Candor That Might Be Punished:
- Admitted mistake
- Speaking poorly about a senior leader's decision
- Holding a view in opposition to a leader's
- Incorrect metrics
- Disagreeing with something everyone else is on board with
- Negative about the organization
- Political comments that are not the majority
- Being negative about a process or system that leaders created or supported
- Disagreeing with leaders
- Sharing a management mistake
- Presenting unpleasant truths
- Pointing out a mistake
- When an individual feels targeted, or the candor is reactive
- I may have made a mistake
- I may have found an issue
- Being negative about leaders
- Showing the mistake happened
- Pointing out a mistake of a surgeon in the OR
- If it’s in the wrong environment, i.e., in front of our customers
- Being honest about a bad process
- Criticisms of leadership
- Disagreeing with a public decision
- When to be candid
- Publicly questioning decisions of senior leaders
- Disagreeing opinion from leadership
- Customer feedback that may not jive with company direction or strategy
- Pointing out flaws in a proposal that has already been heavily invested in
- I was wrong
- Some help may be needed
Other Resources:
- The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation – book by Mark Graban
- Mark's interview with Amy Edmondson on the Lean Blog Interviews Podcast
- The 4 Stages of Psychological Safety – book by Timothy R. Clark
- The Fearless Organization – book by Amy Edmondson
- About Google's Project Aristotle