Thanks for inviting me to speak virtually! I hope to make it to Ireland in person sometime in 2019.
This is a recording I did as a dry run and as a backup plan for the event in case there was some problem with the live presentation.
Here are my slides with a few extra slides at the end as backup reading, via Dropbox:
The videos from Franciscan St. Francis can be found in the blog post linked to below (or see the YouTube playlist):
- Dr. Don Berwick's journal article | My blog post about it
- Dr. Greg Jacobson's journal article
- Our Healthcare Kaizen books
- Free templates
- Mark's books