Iowa Lean Consortium Healthcare Exchange 2017
Thanks for letting me come visit and speak!
Here are some slides, videos, and other resources that take a deeper dive into today's topics that I touched on.a
Via LeanPub.com (Kindle, ePub, and PDF) — and Audio Book!
The book Motivational Interviewing
A webinar done by Ron Oslin (formerly of Toyota) on Motivational Interviewing for the Lean Enterprise Institute
A webinar I did that digs a bit deeper into this topic: