Thanks for inviting me to speak and thanks for attending!
Here is a PDF of my slides and some I might have had to skip due to time (requires Dropbox access):
Process Behavior Chart Template
“How To” Detail
Here is a webpage and webinar video with “how to” detail about the calculations and how to create Process Behavior Charts (a.k.a. “control charts”):
My book Measures of Success:
Don Wheeler's book Understanding Variation: