Cleveland Clinic 2019

Thanks for inviting me to speak and thanks for attending!

Here is a PDF of my slides (requires Dropbox access):

Process Behavior Chart Template

• Template (Excel and more)
• Excel template with Blog data
• More resources

“How To” Detail

Here is a webpage and webinar video with “how to” detail about the calculations and how to create Process Behavior Charts (a.k.a. “control charts”):

Book References

My book Measures of Success:

Don Wheeler's book Understanding Variation:

Case Studies

• Via LeanBlog.org