Thanks for inviting me to speak and thanks for attending!
Here is a PDF of my slides (requires Dropbox access):
Process Behavior Chart Template
- Template (Excel and more)
- Excel template with Blog data
- More resources
“How To” Detail
Here is a webpage and webinar video with “how to” detail about the calculations and how to create Process Behavior Charts (a.k.a. “control charts”):
Book References
My book Measures of Success:
Don Wheeler's book Understanding Variation: