ASQ Ann Arbor Webinar April 2021 — Measures of Success

Thank you to Don Wright and the ASQ chapter for inviting me to present!

This page has slides and additional resources.

Mark's Book

Learn more about my book Measures of Success: React Less, Lead Better, Improve More:

Don Wheeler‘s book Understanding Variation:

Slides & Recording

Click the image for the PDF (via Dropbox) | View the recording

Interactive Survey Responses:

Note: These are related to slides in the presentation. The slides just show the asking of the question with no results.

Recorded How-To Webinar:

Read the “how to” as a blog post, via KaiNexus

See more about why using the XmR chart is best with real-world data

Blog Posts About Process Behavior Charts

Webinars About Process Behavior Charts

Click here for more webinars by Mark Graban on the topic