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It's not good business to get mad at the customer who complains about your product or service. Thin skinned about a complaint? #FAIL
More wisdom from Dr. #Deming. Practicing #Kaizen can help make this happen. hckaizen.com pic.twitter.com/w3q2nsZWlo
The return of #Lean Captain Obvious... #ObviouslyLean pic.twitter.com/W9mhaEtfiq
Does anybody use the #JustCulture methodology in industries outside of #healthcare? It seems really applicable in manufacturing, etc.
Thanks for reposting, @THCBstaff! --> Things That Make Me Worry About My Colonoscopy thehealthcareblog.com/blog/20… #ptsafety