Mark Graban can inspire your organization to achieve better quality, lower cost,
and higher employee engagement.

“Mark is an excellent speaker and was very enlightening and informative on not only the upside of Lean in Healthcare, but also in pointing out the difficulties and hurdles that are characteristic of Healthcare.”
- Lester Sutherland (see other attendee comments)

“Great presenter. Appreciate good easy pace and good examples… samples that we can use everyday, things that I can bring back to work… thoughtful basic practices that make sense! Absolutely a fantastic presentation with a practical approach… I learned the healthcare profession is ripe for Lean initiatives.”
- Comments from the 2012 ASQ Lean and Six Sigma Conference

Sample Video:

More Mark Graban sample videos via YouTube 

To book Mark to appear at your organization or event, please contact:

Possible topics include:

• General Keynotes:
  • “How Lean Thinking Helps Hospitals” (tailored for healthcare or non-healthcare audiences)
  • 7 (or 10) Key Lean Mindsets for Healthcare
• Specific Topics:
  • Improving quality, outcomes, and patient satisfaction
  • “Putting the Continuous Back into Continuous Improvement”
  • Engaging Staff to Design the Hospital of Tomorrow (“lean design” and “lean construction”)
  • Practical Daily Lean Management Methods
  • Lean in Hospital Laboratories
  • Using Lean to Improve Patient Flow
• A Fun and Thought-Provoking Keynote:
  • “Warning: Signs! From Cautionary Circulars to Proactive Prevention“

Mark has spoken in the U.S and Puerto Rico, Canada, England, The Netherlands, and Sweden. For references, please contact Mark.

Selected Past and Future Speaking Engagements:

• Association of Asesthetic Plastic Surgeons, San Diego, Joyce Kaye Lecture on Patient Safety (5/08)
• Iowa Healthcare Collaborative Annual Meeting, Keynote (8/08)
• Operational Excellence Conference, Utah State Univ., “Lean Methods, Lean Culture, and Error Prevention” (9/08)
• Lab Quality Confab, Atlanta, “Engaging Employees to Embrace Lean and Energizing their Creativity” (9/08)
• Productivity Inc. Lean Healthcare Forum, Nashville, “Hospital Heal Thyself: Using Lean Methods to Improve Patient Care” (10/08)
• Wharton School, University of Pennsylvania, Guest Lecture in MBA Operations Class (2/09 and 10/09)
• University of Turabo, Puerto Rico, Presentations to Hospital Staff and University Talk (3/09)
• ValuMetrix Services Executive Roundtable, Washington D.C., Keynote Talk (3/09)
• Society for Health Systems Annual Conference, Chicago, “Engaging Staff in Lean Improvements in Patient Care Settings (4/09)
• South Central Association of Blood Banks Conference, Oklahoma City, “How Lean Thinking Helps Hospitals” (4/09)
• Executive War College Meeting for Laboratory and Pathology Management, New Orleans, “Quick and Effective Ways to Continuously Transform People Development in Your Laboratory” (5/09)
• MIT Lean Healthcare Academy, Guest Lecture (7/09) – Video
• Triple-S Blue Cross Blue Shield Healthcare Quality Event, San Juan, P.R.., Keynote Talk (10/09)
• Ontario Hospital Association “HealthAchieve” Event, Toronto, “Bridging the Gap: From Understanding and Using Lean Tools to Transforming Organizational Leadership” (11/09)
• Portland (OR)-area Health System (11/09) – Keynote addresses and presentations to staff (day-long)
• MIT Leaders for Global Operations alumni conference, Portland OR, “Healthcare and Lean Methods” (11/09)
• UniLabs Lean Laboratory Conference, Sweden, “Lean Leadership for Improved Healthcare Value Streams” (1/10)
• Society for Health Systems Conference (2/10), Training Within Industry for Healthcare - Summary,Slides
• MIT Leaders for Global Operations Pro-Seminar (3/10), Guest lecture to MBA students
• Healthcare Information and Management Systems Society (HIMSS) Conference,  ”Eliminating Waste Using Lean Management Practices without Conducting Week-Long Events” (3/10)
• Lean Sigma & Kaizen for R&D, (3/10)
• Massachusetts Lean Healthcare Practitioners Network, (4/10) – Keynote talk
• Major Medical Device Company, (4/10) – “Lean methods to understand the needs of our customers”
• Honda Supplier Lean Network Conferece, (5/10), Lean healthcare overview
• Shingo Prize Annual Conference, (5/10) – Brochure (PDF): Shingo2010Graban
• NYC Health and Hospital Corporation, (6/10) – Keynote talk at management conference on lean (“Breakthrough”) healthcare leadership
• Lean Healthcare West, (9/10) – Lean Leadership Retreat, “Warning: Signs! From Cautionary Circulars to Proactive Prevention“
• Erie St. Clair LHIN, Windsor Ontario (9/10) – Keynote talk at “Quest for Quality” event
• Michigan Lean Consortium, (9/10) – Lean Healthcare event, Summary, Attendee Comments
• KCOE North American Operational Excellence Summit, 10/10, Keynote talk
• Mercy Medical Center, Cedar Rapids, Iowa, 10/10, Keynote at “Lean Immersion Day.”
• CONNSTEP Manufacturing and Business Conference, Hartford, CT, 11/10, “How Lean Thinking Helps Hospitals“
• Lean Software Austin (TX), 1/11,  More info
• TechSolve, Cincinnati, OH,  2/11, Healthcare Leadership Series, Summary, Slides
• North Texas Association for Healthcare Quality, 2/11, Keynote talk
• California Association for Healthcare Quality, 3/11, ”Warning: Signs!“
• Shingo Prize Annual Conference, Cincinnati, OH, 3/11, “Warning: Signs!“
• World Congress Leadership Summit on Process Improvement in Healthcare, Chicago, IL, 4/11, “Why Your Hospital Should be Like a Factory… Or At Least Some…” 
  
• Lean Construction Institute, Dallas, TX, 5/11, Value Stream Mapping for Healthcare
• North Texas Society for Healthcare Risk Management, Grapevine, TX, 9/11, ”10 Key Lean Mindsets” and “Healthcare Kaizen”
• Southern Illinois Healthcare, Carbondale, IL, 9/11, “10 Key Lean Mindsets” and “Healthcare Kaizen”
• Mainline Health System, PA, 10/11, “How Lean Thinking Helps Hospitals”
• 2011 Patient Flow Summit, Las Vegas, 10/11, “How Lean Thinking Helps Patient Flow”
• Lean & Six Sigma Applied to Healthcare Conference, Plano, TX, 10/11, “Kaizen: Putting the Continuous back into Continuous Improvement”
• ASQ Lean and Six Sigma Conference, Phoenix AZ, 2/12, “Kaizen: Daily Continuous Improvement” (Overall review score was 9.6 out of 10, average for the conference was 8.7)
• Healthcare Systems Process Improvement Conference, Las Vegas, NV, 2/12, “Improving Improvement: From the Suggestion Box to Visual Idea Boards”
• Lean Healthcare PowerDay, Las Vegas, NV, 4/12

Webinars:

• Dark Daily Webinar, “Find and Eliminate All the Waste in Your Lab”(11/08) – Archive Video of Talk
• ValuMetrix Services, “Lean Trends in Healthcare” (3/09)
  
• Project Management Institute,”How Lean Thinking Helps Hospitals” (10/09)
• Healthcare Financial Management Society, “Lean Healthcare: What CFOs Need to Know and Need to Do”  (2/10) – Archive Recording
• Michigan Lean Consortium, “Leadership presence on the front line: A critical success factor for Michigan’s regrowth” (4/10) – Archived Slides w/ Audio
• Utah State University Student Lean Club (4/10) – Archived Slides
• FormFast (1/11) – “Lean Healthcare: Key Steps to a Winning Strategy” – Archived Slides
• Texas Association for Healthcare Quality (9/11) – “Healthcare Kaizen: Continuous Improvement for Healthcare Professionals and Leaders”
• Gemba Academy (12/11) – “Putting the Continuous Back in Continuous Improvement” - Slides |Recording
• HIMSS (1/12) – “How Lean Thinking Helps Hospitals”
• Gemba Academy (3/11) – “Using SPC to Make Better Management Decisions” – Slides | Recording