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Today's Post: Is “The Jerk” Good at Problem Solving? leanblog.org/2014/11/is-the… #lean
Dr. Iida: We didn't have enough to pay consultants so we figured out TQM ourselves. #KaizenTour
Dr Iida, CEO of Nerima General Hospital says happy employees lead to happy patients lead to happy community. #kaizentour
Morning in Tokyo #kaizentour pic.twitter.com/KsYS7pdyEz
Waking up in Tokyo for the last day of #kaizentour. 6 hours at Nerima General Hospital to see & learn.