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"Only seven states across the country require hospitals publicly report mistakes" fiercehealthcare.com/story/pr… #ptsafety
Quote of the day: "I girded myself for an avalanche of nonsense."
Stupid quota: "Workers are also expected to spot two safety incidents each month" on.wsj.com/1zksVQ5 #Deming
The Owl is the Worst Root Cause Problem Solver in the Animal World Because... leanblog.org/2014/07/lean-t… #lean #leanstartup
"Should I Visit Japan to Study #Lean for Healthcare?" If yes, join us November 16 to 22... japanleantrip.com