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The Silence Tax
How Leaders Drive Out Fear and Futility – new, early edition available now
Why do people stay quiet about problems, even when leaders say they want to hear them? Sometimes it’s fear. Often it’s futility: they spoke up before and nothing happened.
Free sample: the Introduction and Chapter 1 (42-page PDF).
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The Mistakes That Make Us
Cultivating a Culture of Learning and Innovation – Shingo Publication Award recipient
How leaders make it safer to admit mistakes, learn what happened, and prevent the same problems from repeating. Built on stories from the My Favorite Mistake podcast.
Free preview: the Introduction and part of Chapter One.
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Measures of Success
React Less, Lead Better, Improve More
Stop overreacting to every up and down in your metrics. Process Behavior Charts help you separate real signals from routine noise, so you spend time on the changes that matter.
Free preview: a PDF preview of the book.
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Lean Hospitals
Improving Quality, Patient Safety, and Employee Engagement – 3rd edition, Shingo Publication Award recipient
The case for improving healthcare systems, and how Lean thinking supports better quality, safer care, and more engaged staff.
Free preview: the Introduction and Chapter 1.
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Healthcare Kaizen and The Executive Guide to Healthcare Kaizen
With Joe Swartz – Healthcare Kaizen is a Shingo Publication Award recipient
How front-line staff and leaders make small, daily improvements part of everyday work, and the management system that keeps them going.
Free previews: Chapter 1 of each book, two PDFs from one request.
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