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Mark Graban | Lean Leadership, Psychological Safety, Continuous Improvement

Author, Speaker, Consultant, Podcaster, Entrepreneur - "The Mistakes That Make Us"

Notes for Measures of Success

Notes for Measures of Success

The endnotes for Measures of Success, with working links. Book titles link to Amazon; as an Amazon Associate, I earn from qualifying purchases.

  1. 1. Deming, W. Edwards, The New Economics, 2nd Edition (Cambridge, MA: The MIT Press, 2000), 92.
  2. 2. Wheeler, Donald J., Making Sense of Data: SPC for the Service Sector (Knoxville: SPC Press, 2003), 95.
  3. 3. Wheeler, Donald J., “The New Terminology,” SPC Ink, 1998, no. 2, Manuscript No. 129, 2.
  4. 4. Deming, W. Edwards, Out of the Crisis, 1st MIT Press Ed. (Cambridge, MA: The MIT Press, 2000), 121.
  5. 5. Jackson, Thomas L., Hoshin Kanri for the Lean Enterprise (New York: Productivity Press, 2006), xii.
  6. 6. Ries, Eric, The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses (New York: Currency, 2011), 129.
  7. 7. Ries, 143.
  8. 8. Ries, Eric, The Startup Way: How Modern Companies Use Entrepreneurial Management to Transform Culture and Drive Long-Term Growth (New York: Random House, 2017), 103.
  9. 9. Deming, W. Edwards, The Essential Deming: Leadership Principles from the Father of Quality (New York: McGraw-Hill, 2012), 69.
  10. 10. Deming, W. Edwards, Out of the Crisis, 1st MIT Press Ed. (Cambridge, MA: The MIT Press, 2000), 23.
  11. 11. Joiner, Brian, Fourth Generation Management: The New Business Consciousness (New York: McGraw-Hill, 1994), 10.
  12. 12. Graban, Mark, “Lessons from the Wells Fargo Scandal, Mismanagement, and Gaming the Numbers,” https://www.leanblog.org/2016/09/some-reading-on-the-wells-fargo-scandal-and-mismanagement/.
  13. 13. Graban, Mark, “The Real #VAscandal is the Long Waiting Times & Bad Management, Not Gaming by Bad Apples,” https://www.leanblog.org/2014/05/the-real-va-scandal-is-the-long-waiting-times-bad-management-not-gaming-by-bad-apples/.
  14. 14. Baer, Drake, “How Changing One Habit Helped Quintuple Alcoa’s Income,” http://www.businessinsider.com/how-changing-one-habit-quintupled-alcoas-income-2014-4.
  15. 15. Dennis, Pascal, Lean Production Simplified, Third Edition (New York: Productivity Press, 2015), 30.
  16. 16. Ries, Eric, The Lean Startup (New York: Currency, 2011), 280.
  17. 17. Ries, Eric, The Lean Startup (New York: Currency, 2011), 128.
  18. 18. Wheeler, Donald J., Understanding Variation: The Key to Managing Chaos, Second Edition (Knoxville: SPC Press, 2000), 13.
  19. 19. NHS Improvement, “Making Data Count,” https://improvement.nhs.uk/documents/2748/NHS_MAKING_DATA_COUNT_FINAL.pdf.
  20. 20. Deming, W. Edwards, The New Economics, 2nd Edition (Cambridge, MA: The MIT Press, 2000), 98.
  21. 21. Wheeler, Donald J., Understanding Variation: The Key to Managing Chaos, Second Edition (Knoxville: SPC Press, 2000), 4.
  22. 22. Wheeler, Donald J., Making Sense of Data: SPC for the Service Sector (Knoxville: SPC Press, 2003), 97.
  23. 23. Wheeler, Donald J., Understanding Variation: The Key to Managing Chaos, Second Edition (Knoxville: SPC Press, 2000), 30.
  24. 24. Deming, W. Edwards, The Essential Deming: Leadership Principles from the Father of Quality (New York: McGraw-Hill, 2012), 170.
  25. 25. Ries, Eric, The Lean Startup (New York: Currency, 2011), 284.
  26. 26. Toyota Motor Corporation, “Ask ‘why’ five times about every matter,” March 2006, http://www.toyota-global.com/company/toyota_traditions/quality/mar_apr_2006.html.
  27. 27. Graban, Mark, Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (New York: Productivity Press, 2016), 160.
  28. 28. Ries, Eric, The Lean Startup (New York: Currency, 2011), 231.
  29. 29. Toyota Motor Corporation.
  30. 30. Goldsmith, Robert H., Toyota’s 8-Steps to Problem Solving (n.p., 2014), 9.
  31. 31. Richardson, Tracey and Ernie, The Toyota Engagement Equation: How to Understand and Implement Continuous Improvement Thinking in Any Organization (New York: McGraw-Hill, 2017), 87.
  32. 32. Wolterman, Dan and Dr. M. Michael Shabot, “A new standard,” Modern Healthcare, August 1, 2011, http://www.modernhealthcare.com/article/20110801/MAGAZINE/308019973.
  33. 33. Lohr, Steve, “He Taught the Japanese,” The New York Times, May 10, 1981, https://www.nytimes.com/1981/05/10/business/he-taught-the-japanese.html.
  34. 34. Boysen, Philip G., “Just Culture: A Foundation for Balanced Accountability and Patient Safety,” The Ochsner Journal 13.3 (2013): 400–406.
  35. 35. BBC News Magazine, “Can chance make you a killer?,” http://www.bbc.co.uk/news/magazine-10729380.
  36. 36. NBC News, “American Airlines apologizes for flight delays, cancellations,” September 21, 2012, http://overheadbin.nbcnews.com/_news/2012/09/21/14017618-american-airlines-apologizes-for-flight-delays-cancellations.
  37. 37. Flint, Joe, “Academy Awards Pull In Record-Low Ratings,” March 5, 2018, https://www.wsj.com/articles/academy-awards-pull-in-record-low-ratings-1520285405.
  38. 38. McClintock, Pamela, “Oscars 2012: Is There a Recipe for Ratings Success?,” The Hollywood Reporter, February 13, 2012.
  39. 39. Smith, James M., Meaningful Graphs: Converting Data into Informative Excel Charts (n.p.: James M. Smith, 2014), 16.
  40. 40. Smith, 3.
  41. 41. Graban, Mark and Joseph E. Swartz, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (New York: Productivity Press, 2012), 4.
  42. 42. Wilcox, Jason, Brian Kersh, and Elizabeth Jenkins, Motivational Interviewing for Leadership: MI-LEAD (Roseburg, OR: Gray Beach Publishing, 2017), 16.
  43. 43. Prosci, “ADKAR,” https://www.prosci.com/adkar.
  44. 44. Prosci, “What is the ADKAR Model,” https://www.prosci.com/adkar/adkar-model.
  45. 45. Kotter, Inc., “8-Step Process,” https://www.kotterinc.com/8-steps-process-for-leading-change/.
  46. 46. ExperiencePoint, “Change Theory,” unpublished paper, 2016.
  47. 47. Wheeler, Donald J., “Myths About Process Behavior Charts,” Quality Digest, https://www.qualitydigest.com/inside/quality-insider-article/myths-about-process-behavior-charts.html.
  48. 48. Wheeler, Donald J., Making Sense of Data: SPC for the Service Sector (Knoxville: SPC Press, 2003), 97.
  49. 49. Ibid., 165.
  50. 50. Wheeler, Donald J. and Rip Stauffer, “When Should We Use Extra Detection Rules?,” Quality Digest, https://www.qualitydigest.com/inside/statistics-column/when-should-we-use-extra-detection-rules-100917.html.

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