What happens when emotion quietly overrides evidence in leadership decisions? Timothy R. Clark shares a pattern of hiring mistakes driven by emotion—and how those experiences shaped his thinking about …
Celebrating Errors for Success: Ward Vuillemot on Customer Behavior, Psychological Safety, and Learning Culture
What if mistakes weren’t something to hide—but something to celebrate? Ward Vuillemot shares how a product misstep at Amazon and a simple observation about customer behavior reshaped his thinking …