An interactive workshop for any industry or any size company
Do you feel like you're chasing your tail – reacting to every up and down in your performance data? Do you get frustrated with being asked to come up with explanations for every “below average” data point or any day that doesn't hit the target? Are people in your organization wasting time chasing metrics instead of working to systematically improve the system? This workshop will show you and your leaders a better way.
If so, I have a workshop for you! Bring this to your organization.
The past few years, I've been conducting a new full-day workshop (built around topics I have taught for more than 20 years)… using this title and others:
“Better Metrics: Understanding Variation and Managing Performance Using Deming Methods”
Confirmed Upcoming Dates:
- Society for Health Systems (San Antonio) — February 21
- AME and Open Enrollment (San Francisco) — March 21
- Systems Thinking TO and Open Enrollment (Toronto) — March 26
- Dojo & Co and Open Enrollment (Minneapolis) — April 16
- Lean Healthcare Transformation Summit (Washington DC) — June 12
Other Locations Being Considered:
- Open Enrollment (Silicon Valley) — March 18 or 19
- Illinois Association for Healthcare Quality and Open Enrollment (Chicago) — May 6 or 8
- Open Enrollment (Winnipeg) — May 10
- Contact Mark if you're interested in one of these locations or want to help organize a class in your area
Options… From One Hour to Two Days:
It's also possible to do variations on this workshop and its content:
- A one-hour keynote talk
- A two-hour workshop (just the Red Bead Experiment exercise and key lessons from it)
- A four-hour workshop that covers additional topics (without the hands-on chart creation)
- An expanded two-day session that includes topics in Lean Daily Management and Strategy Deployment.
The full-day is not a lecture-only session. It's a hands-on working session that's customized for your organization. Mark Graban will work with and coach supervisors, managers, directors, VPs, and executives through this unique approach.
We'll learn… and have fun! It's an engaging, active workshop that opens attendees' eyes and gets them thinking.”
“I can't look at the typical charts and graphs the same way anymore after that workshop!”
Topics on the agenda include:
- Deming's Red Bead Experiment (Exercise)
- Red Bead Debrief and Lessons for Today
- Why Data Without Context Has No Meaning
- Avoiding Two Data Point Comparisons
- Data Tables vs. Charts
- The Problem with Linear Trend Lines
- Drawing the Right Conclusions from Charts
- How to Create Process Behavior Charts
- How to Properly Interpret Process Behavior Charts
- Connecting Charts to Improvement Activities
- Creating Charts & Discussing Them With Your Own Data (Exercise)
- What to Do Next in Your Organization
Key points include:
- Learning how to separate signal from noise in management / performance data
- Stop reacting to noise by asking for explanations to every up and down in the data
- Working to improve the system to boost performance… which is different than asking “what went wrong yesterday/last week/last month/last quarter?”
- Traditional management methods like threatening punishment, offering rewards, setting targets, doesn't sustainably improve performance in complex systems
The material in this interactive workshop is built upon classic lessons taught by W. Edwards Deming and Donald J. Wheeler, along with Mark's own experiences and lessons learned from healthcare organizations, as documented in his book Measures of Success.
“Process Behavior Charts” are Wheeler's term for what have traditionally been called “Statistical Process Control (SPC) charts” or “control charts.” These charts are incredibly useful for any sort of management metric, whether they’re found on a front-line huddle board or an executive’s strategy deployment wall.
Feedback from the 2017 Lean Healthcare Transformation Summit (click for a larger view):
- “Great session and presenter. I've already started using what I learned and have been sharing with my team.”
- “Having us (the learners) create control charts was very effective.”
- “Made a dry subject (data) engaging. I wasn't ready for the class to be over at the end of the day.”
- “Made numbers and metrics interesting for the entire 8 hours.”
- “Presented a very strong session.”
Feedback from June 2018:
- “Mark made complex ideas simple to understand”
- “It was great to hear Mark's down to earth approach on process behavior charts.”
- “I thought Mark was outstanding!”
- “great flow, great info, well presented”
- “It was very informative.”
- “Easy to understand and kept the group involved.”
If you'd like to talk about your challenges in this area through a free 30-minute phone call, please schedule time with Mark Graban.
Discounted pricing is available for early adopters of an on-site workshop.
Blog posts I have written about these concepts include:
Here is a webinar I gave on this topic: