Why do well-intended improvements fail to stick—even when everyone agrees they’re better? Ken Snyder shares a formative leadership mistake that reshaped how he thinks about Lean, systems design, and what it really takes to create sustainable change. Listen: Check out all episodes on the My Favorite Mistake main page. My guest for Episode #230 of … Continue reading Shingo Institute Executive Director Ken Snyder on Lean Leadership, Mistakes, and Sustainable Change