Be More Successful with Major Initiatives — Change Your Culture and Make Change Stick: Learn Through a Fun & Practical, Interactive Team-Based Workshop
Recent participants said:
“Excellent information for change management… Great experience in learning the true nature of cultural transformation… The experience was great in showing how important timing is when implementing a new idea… This was a methodical approach to affecting complex change…”
“This makes me think about change completely differently… it forces you to take a structured approach to dealing with the challenges of change management.”
“A year of change experience in just one day!”
Or it can be run as part of a more in-depth two- or three-day workshop. There are two different simulations that Mark can facilitate: one that's Lean healthcare focused and another that's based on challenges facing a high-tech manufacturer.
Does your organization struggle with large-scale change initiatives? It's often said that 70% of major change programs fail to reach their goals.
Are you starting a Lean transformation or another major program such as EMR implementations, the construction of a new hospital, or the merging and consolidation of hospitals? If so, the ExperienceChange workshop is a great place to start. Do you have an initiative that's lost momentum or never gained it? This workshop can help you understand why – and what to do about it.
The bad news is that failure is all too common, but the good news is that it's possible to mitigate those risks and improve your chances of success by following proven change management methods, strategies, and tactics. Successful change initiatives don't just force a new way on people… we engage people's hearts and minds. Successful organizations listen, engage, communicate, and inspire to get people on board with (and actively participating in) change.
One way to reflect, learn, and move forward is ExperienceChange, an innovative facilitated learning simulation from ExperiencePoint. The workshop uses case study and interactive simulation that allows you to learn and practice change management in an engaging way. You will learn a specific and actionable change management methodology that you can apply in your own organization.
Hear Mark explain the workshop and approach in this 3-minute video:
Schedule a private web meeting to discuss the workshop and do a hands-on trial of the ExperienceChange simulation.
View this recorded webinar where Mark Graban discusses:
- Thoughts on Lean & Change Management
- Intro to ExperienceChange Workshop (jump to that point)
- Demonstration of Lakeview Simulation (jump there)
- On-site facilitated session with a live instructor, Mark Graban
- Formats include a half day, full day (typical session), or two day workshop
- Participants work in small teams to interact with the case study and simulation
- Classroom teaching and facilitated discussions help solidify lessons and take the framework back into the workplace
The workshop and simulation both teach and reinforce the ExperienceChange model:
The model integrates a number of approaches to change with the works of Kurt Lewin, John Kotter, and David Nadler as prominent influences. The EC model has two phases, “Align Key Stakeholders” and “Engage the Organization”, and seven stages each with objectives, pitfalls, and critical success factors. Key principles of the EC Model include:
- Change is a process, not an event
- Change occurs at an individual and organizational level
- Stakeholder involvement is necessary, but not sufficient
- Urgency good, anxiety bad
- Communication is critical
- Walk the talk
- Make change stick
Mark Graban is certified to facilitate this exercise for you at your organization.
There are two “ExperienceChange” simulations that teach organizational change management skills in two different settings:
- “Lakeview” – improving patient flow through a new Lean program at a hospital
- “GlobalTech” – facing challenges that face a high-tech corporation with changing markets
This workshop is targeted toward healthcare systems and large enterprises, with attendees consisting of:
- Senior executives
- Organizational development leaders and staff
- Internal change agents, change leaders, or facilitators
- Program managers and project managers involved with Lean, Six Sigma, or other major programs, such as EMR / EHR implementations, merger integrations, new healthcare facility construction, and more
This is a very active, hands-on, participatory workshop. More than half of the time is spent working in small groups.
- Introductions & discussion of change management
- Analyze the case study & stake holder analysis (work in small simulation teams)
- Case & theory discussion
- Plan tactics for the simulation(small teams)
- Implement tactics in the interactive simulation (small teams)
- Debrief discussion about the simulation, change management, and your organization
Expectations and Outcomes:
Expect to be challenged, put out of your comfort zone, and to have fun.
After the workshop, you'll be able to confidently answer ‘yes’ to the following:
- “I understand why change is important.”
- “I can better guide my team through change.”
- “I can pick and use the right tool for the right task.”
- Leading organizational change
- Strategy execution
- Managing resistance
- Aligning and engaging stakeholders
- Understand change management best practice and their role in it
- Gain experience applying best practice in a no-risk environment
- Be ready to use this knowledge and skills to support future change at the organization
- Develop a common language for understanding change
- Share individual experience and expertise within and between teams
- Identify areas where group process development may be required
- Move forward immediately with action plans
About the Lakeview Simulation / Workshop Experience:
Lakeview was originally created to support Lean improvement initiatives in Ontario hospitals. In 2009, Lakeview was rolled out to staff from over 90 Ontario hospitals and, since then, it has been used by thousands of participants drawn from a range of organizations and roles (nurses, physicians, social workers, leaders, and executives) around the world (US, UK, Australia, Canada).
“As the department chief, I have seen the impact of the Lakeview simulation on physicians who participated in the exercise as part of a custom leadership program at the Rotman School. Our group was very enthusiastic about this realistic simulation, which enabled authentic team building to occur while demanding in depth knowledge of the healthcare system.
Lakeview provides participants with a unique opportunity to practice not only the complex task of managing a change process through a hospital's various departments, but, perhaps more importantly, the immensely important skills of stakeholder negotiations, media, family and patient relations and team communications.
I highly recommend the experience to both clinicians and healthcare administrators. In fact, it is the interdependence of the healthcare delivery team's work process that is tested and strengthened through the simulation. I think this is a phenomenal product worthy of the highest accolades.”
Denis Daneman, MB BCh FRCPC
Chair, Department of Paediatrics University of Toronto Paediatrician in Chief, The Hospital for Sick Children
Feedback, like the above, has been overwhelming positive and consistently includes comments on the “very realistic” nature of the scenario. Other responses: “I would almost picture some of my colleagues saying the same things”, and “very realistic and relevant to today’s healthcare environment”.
Experience Point Overview Video:
ExperiencePoint simulations have been used by more than 100,000 people and customers include:
- Lockheed Martin
- London Business School
- University of Michigan Ross School of Business
Healthcare customers include:
- Cedars Sinai Hospital
- Sick Kids
- Baycare Health System
- Florida Medical Association
- Beth Israel Deaconess
- Florida Hospital
- Klick Health
- Cancer Care Ontario
Feedback & Additional Testimonials:
“The simulation is a great hands-on, interactive activity that sets the stage for introducing a change initiative. The takeaway is an excellent tool that can be used to hone the thought processes of leaders as they develop action plans to initiate a specific project.” — Elaine Shantz, PeopleCare, Inc.
“High level program development. High degree of relevance to issues facing organizations. Very practical content.” — Ron Kirsch, University of Florida
Attendee feedback from my most recent facilitated session (10 being strongly agree):
Recent attendees have said:
“Excellent information for change management… Great experience in learning the true nature of cultural transformation… Engaging and inspired, great teamwork and collaboration that I know will fuel continuing to develop my team down the road… The experience was great in showing how important timing is when implementing a new idea… This was a methodical approach to affecting complex change…”
“Today is my birthday and I originally had the day off. The training was so interesting and valuable, I don't regret foregoing my day off for this great experience! Thank you!”
“I enjoyed the hands-on approach this workshop offered. This was an opportunity to experience change and how hard it can be. ExperienceChange is a great way to understand change from the top down to front line, organization-wide.”
Simulations created by: